Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

200,000 - 280,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Enterprise Enabling Functions

Job Description:

The Head of Core Colleague Platforms is responsible for delivering a secure, stable, and modern digital workplace ecosystem. This includes provisioning physical and virtual devices, managing software lifecycles, and enabling endpoint security and productivity across the enterprise.

Depth & Scope:

Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as requiredOversees and leads a large and/or highly complex Product Family and multiple Product Groups for an area of significant risk, complexity or scope while growing talent, developing skills and capabilities to achieve career goals, support project / initiative success and achieve business resultsProvides coaching, mentorship and guidance to practitioners, business, executives within area of expertiseManages and oversees the overall discipline and strategy for the respective areas while aligning to the enterprise best practicesProvides coaching, mentorship and guidance to practitioners, business, executives within area of expertiseStrategic partner to leadership team on the management of the portfolio and financials, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends and; identifying operational efficiencies and opportunities with other business management / enterprise areasFacilitates key strategic discussions and provide thought leadership to executive audience (output may include strategic roadmap and/or deliverables/ frameworks/ short to long term goals etc.)Sets operational team direction and collaborate with others to execute on common goalsFocus on longer-range planning for functional area (e.g. 12 months or greater)

Customer Accountabilities:

Leads, develops and executes the Product Family strategic vision for all product groups within that familyAnalyzes industry capabilities and set customer and journey strategyOwns the journey vision, product roadmap and objectives and align the team around delivery goals; responsible for the Product vision and strategy and ensuring adapts to changing customer preferences and the competitive landscapeProvides content for team backlog(s), continuously groom and reprioritize, provide strategic input and decisioning, manage and reduce blockers, ensure a continuous flow of work for the teamUses CX ecosystem and journey mapping to maintain focus on customer outcomes, and help focus and steer technology investments on value creation throughout the customer life cycleParticipates in scrum or Kanban events (e.g. stand-ups, retrospectives), providing opportunities for team members to express new ideas for improving product value or delivery efficiencyLeads the team to deliver value to the enterprise, track customer feedback / benefits metrics to continuously maximize product value and have authority to pivot strategy as neededLeads business development activities with consultation with key partners and stakeholdersInfluences and management stakeholder, ensure that the product is delivering value to the enterpriseTracks customer feedback / benefits metrics to continuously maximize product valueCollaborates with other process groups, proactively manage dependencies, consider feedback and ensure alignment with relevant delivery teams while still having sufficient autonomy to make product decisions

Shareholder Accountabilities:

Works closely with key business leaders to develop business plan, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness and scaleViews the TD Enterprise ecosystem of capabilities and looks to leverage existing assets vs building new and identifies opportunities for synergies or capability integrationPlans and executes on strategic activities, review and communicate results, and adjust tactics accordinglyExecutes on the annual business plan to deliver results aligned with business strategiesFocuses on overall program progress across the enterprise, manages overall program risk, finances and performance including platform performance Manages overall budget, revenue and expenditures, manage spend envelope of Journey or Platform, and meet business objectives while increasing efficiency and effectivenessProactively identifies key business opportunities, research and recommend enhancements / modifications, develop strategies to achieve recommendations and work closely with team to execute and implementMonitors and communicates the effectiveness of strategies, programs, and practices related to own area of expertiseImplement defined standards and strategiesProtects the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessaryKeeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impactsMaintain sa culture of risk management and control, supported by effective processes in alignment with risk appetiteEnsures employees are knowledgeable; and assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

Employee/Team Accountabilities:

Responsible for management of the overall team providing both leadership and guidance with a focus on value creation, delivery execution, and providing day to day direction to delivery/cross functional teamsAccountable to directly lead team of highly skilled Practitioners in an area of expertise without getting involved in day-to-day activities, providing quality assurance on the application of methods and practices owned within the Journeys and PlatformsSets targets and objectives for the team, and deliver resultsGrows team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value deliveredLeads a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and provide regular input into employee assessments and development plansLeads the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely mannerManages employees in compliance with all human resources policies, procedures and guidelines of conductShares knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teamsSupports an environment where team freely escalates business challenges facilitate change through positivereinforcement of milestones and successesRecruits for hires within the Product Owner job family to ensure a highly diverse, qualified workforce to achieve business objectivesEstablishes and fosters a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectivesActs as a brand ambassador for the business area/function and the bank, both internally and/or externally

Education & Experience:

Undergraduate degree and / or product certificate requiredGraduate degree preferred15+ preferred years of experience10+ years Product Owner or Agile related delivery experienceCertified Scrum Product Owner (CSPO) certification and project management experience considered an assetScaled Agile Framework (SAFe) certifications or experience operating in scaled agile delivery considered an asset

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.