Position Purpose:

The HDDC Design Concierge is the first point of contact for clients. They are responsible for handling front office reception and administration duties, including greeting and educating clients about The Home Depot Design Center, conducting the design qualification process, scheduling appointments, and handling basic inquiries. The HDDC Design Concierge will also coordinate front-desk activities, including distributing correspondence and phone calls. They should provide customers with a world class experience when they enter The Home Depot Design Center. This may include offering customers a beverage, introducing products or services, conducting tours, or answering questions.

Key Responsibilities:

80% Customer Service

Greets client when enteringAssists walk-in clients through the qualification processSchedules client appointments with designersPrioritizes client scheduling conflicts, dealing with high priorities firstAnswers phone calls from clients, vendors, stores, etc. and routes to the appropriate partyProvides basic and accurate information in-person and via phone/emailProvides visitors with assistance in locating people/departments/directions within the Home Depot Design CenterPrepares and provides customers with quality beverages (e.g., coffee and water)

20% Office Support

Updates calendars and schedules meetings for associatesCoordinates culinary activitiesReceives, sorts, and distributes daily mail/deliveriesEnsures reception area is tidy and presentable, with all necessary materials (e.g. pens, forms, and brochures)

Direct Manager/Direct Reports:

This position reports to the Facility Manager.This position has no direct reports.

Travel Requirements:

Typically requires overnight travel less than 10% of the time.

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.Most of the time is spent located in a comfortable indoor area with frequent opportunity to move about. There may be exposure to mild physical discomforts from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

Minimum Qualifications:

Must be eighteen years of age or older.Must be legally permitted to work in the United States.

Preferred Qualifications:

Experience as a Design Concierge, Front Office Representative or similar roleSome experience in Design, Retail, Specialty Sales, etc.Preferred experience prospecting customers and gathering customer informationCertification in Office Management is a plusProficient in MS Office (Word, Excel, PowerPoint)Excellent organizational skillsAbility to work in a fast paced environmentAbility to work independentlyStrong verbal and written communication skills

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Minimum Years of Work Experience:

1

Competencies:

Action OrientedDrives ResultsCommunicates EffectivelyCollaboratesCustomer Focus