Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: Hadoop + Production Support
Position: Engineer / Senior Engineer
Experience: 4–7 yrs
Category: Application Support / Big Data
Main location: Hyderabad
Employment Type: Full Time
Job Description:
Role Overview
The Hadoop Production Support Engineer will be responsible for monitoring, supporting, and maintaining Hadoop ecosystem components in a production environment. The role involves incident management, job monitoring, health checks, and coordination with L2/L3 teams to ensure platform stability and SLA compliance.
Key Responsibilities
Monitor Hadoop ecosystem components including HDFS, Hive, Spark, Oozie, HBase, Kafka, YARN, and MapReduce using enterprise monitoring tools.
Perform regular health checks for Hadoop clusters, nodes, and jobs to ensure high availability and stability.
Respond to alerts, incidents, and service requests, ensuring timely resolution or escalation as per defined runbooks.
Support ETL batch processing and resolve basic job failures in production.
Monitor and support job scheduling tools such as Control-M, CA7, Oozie, and Airflow.
Execute predefined scripts, SQL queries, and standard operational procedures for routine support activities.
Maintain and update incident records, root cause analysis, and resolutions in the knowledge base.
Ensure SLA adherence for P1–P4 incidents with proactive follow-ups and stakeholder communication.
Collaborate with L2/L3 engineers, developers, DBAs, and infrastructure teams to maintain production stability.
Prepare and share daily/weekly reports on incident trends, recurring issues, and cluster performance.
Required Skills & Experience
Hands-on experience supporting Hadoop ecosystem components (HDFS, Hive, Spark, Oozie, HBase, Kafka, YARN).
Experience with enterprise monitoring tools such as Nagios, Grafana, Cloudera Manager, or Ambari.
Strong understanding of Hadoop cluster operations and production support processes.
Experience in incident and service request management.
Knowledge of ETL batch processing and job scheduling tools (Control-M, CA7, Oozie, Airflow).
Ability to execute operational scripts and queries as part of support activities.
Strong troubleshooting, analytical, and communication skills.
Experience working in 24/7 production support environments.
Preferred Qualifications
ITIL certification.
Basic scripting knowledge (Shell/Python).
Experience with cloud-based Hadoop platforms.
Exposure to ServiceNow or similar ITSM tools.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.