Assists with writing business requirements and function specifications for new systems and recording modifications to existing systems.
Provides assistance with research and fact finding for business and client needs.
Gathers problem support documentation of results and escalates to appropriate staff member.
Provides assistance to senior staff performing requirement gathering interviews with clients and users.
Provides processing assistance, prepares/updates status reports and task planning activities.
Follows Change Management processes for enhancement and acts as a point of contact for recipients of the Functional Design document.
Researches and solves open functional design questions.
Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.