Job Title

Guest Services Representative- Part-Time

Job Description Summary

Be an active, efficient and effective member of the Guest Services TEAM
Provide premium customer service through established programs, including but not limited to providing information, support and services to the shopping and travelling public. Act as a liaison with tenants "Beyond the Booth” Guest Services does not stop at the kiosk and should be carried out at all times.

Job Description

Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings  Sale of Mall Gift Cards which includes:daily depositsshift reports and logsdistribution of gift-with-purchase itemsTelephone, Email and In-Person InquiriesOpening & Closing duties as per the Guest Services SupervisorPrepare and manage various customer tracking initiativesProvide Customer assistance with all available mall services.Assist other mall personnel (Security and Maintenance) to provide an exceptional Customer Experience, promoting a safe and clean environmentAssist with various on-site promotions and events as per the Makerting DirectorCultivate relationships with the shopping centre’s retailers and continually stay abreast of product offerings and store promotions.Professionally respond online to customer service inquiries on KIPSUMonitor mall events, retailer sales and promotions to communicate onto social media platforms as deemed necessary as per the Marketing DirectorCollating various documentation for shopping centre distribution, banner coordination, compiling and updating store and directory information, ballot counting and assisting with various display set-upsMaintaining cleanliness and organization at the workspaceEnsure appropriate levels of inventory for administration supplies, gift cards, etc. are maintainedOther duties as assigned by the Guest Services SupervisorAnd most importantly, ensuring that our Customers leave our shopping centre happy with all of their needs met

Qualifications:

Availability for flexible shifts.Excellent customer service skills with a drive to go above and beyondSuperior written and oral communication skillsAbility to work in a “team” environmentVarious computer skills – Microsoft OfficeCompetent in Social Media, Facebook, Website, etc.We are looking for staff with flexible and open availability (extended) hours and ability to work as per the centre. Specially open availability on Friday, Saturday & Sunday.must be accountable and punctualCreative and self motivated

The compensation for the position is: $17.20 - $17.20 CAD Hourly

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to canadarecruitment@cushwake.com. Please refer to the job title and job location when you contact us.

Cushman & Wakefield s’engage à respecter l’équité en matière d’emploi. Notre objectif est d’offrir un milieu de travail diversifié, inclusif et exempt d’obstacles. Si vous êtes une personne handicapée et que vous avez besoin de recevoir l’offre d’emploi dans un autre format ou d’accéder à toute autre mesure d’adaptation au cours du processus d’embauche, veuillez soumettre votre demande par courriel à canadarecruitment@cushwake.com. Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.

INCO: “Cushman & Wakefield”