JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves

The Guest Services Ambassador serves as the first point of contact at the facility, creating exceptional first impressions while providing professional, personalized service to employees and visitors. This role represents and embodies the company's culture and values through every interaction. The position ensures a welcoming, secure, and well-managed reception area while supporting workplace operations and enhancing overall workplace experience.

Your day-to-day tasks will include

Welcome and greet all visitors, employees, and vendors in a professional and hospitable mannerManage visitor registration process using appropriate technology systemsCoordinate with security to ensure compliance with access control protocolsNotify employees of visitor arrivals and coordinate escort arrangements as requiredAnswer, screen, and direct incoming calls via the reception consoleManage inbound deliveries and coordinate distribution with mail services teamProvide general information and directions to visitors and employeesMonitor reception and lobby areas to ensure cleanliness and professional appearanceRespond to general inquiries and requests from employees and visitorsSupport emergency response procedures and building evacuations as requiredMaintain reception area supplies and marketing materialsProvide administrative support to the workplace team as neededDocument and report workplace issues through appropriate service request channels
 

Physical Demands and Work Environment

This position is based on-site, requiring physical presence at the reception desk during standard business hours with potential for flexible scheduling based on location needs.The role involves extended periods of sitting or standing at the reception console, regular computer use, and occasional light lifting (up to 15 pounds). TThe Guest Services Ambassador interacts with numerous employees and visitors daily in a dynamic, fast-paced environment that values exceptional service and attention to detail.
 

Required Qualifications

High school diploma or equivalent; Associate's degree preferred2+ years of experience in reception, hospitality, or customer service rolesProfessional appearance and excellent interpersonal skillsStrong verbal and written communication abilitiesCustomer service orientation with ability to anticipate needsBasic computer skills including proficiency with Microsoft Office applicationsExperience with visitor management systemsAbility to maintain composure in high-pressure situationsAttention to detail and excellent organizational skillsG-Suite experience
 

Preferred Qualifications

Experience in corporate reception or high-end hospitality environmentsBackground in concierge services or customer experience rolesBackground in technology companies or similar corporate environmentsExperience with event or meeting coordinationKnowledge of facilities operations and workplace servicesSecurity awareness training or certificationExperience with service request management systems

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

70,000.00 – 75,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –New York, NY

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.