Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

We invite you to become part of our crew at one of the most desirable destinations on the Eastern Shore, the Inn at Perry Cabin.   A Forbes 4-star historical gem tucked away on acres of privacy along the serene Miles River in St. Michaels, Maryland, the Inn at Perry Cabin encompasses genuine hospitality with a strong sense of nautical heritage. Our luxury resort provides a unique and authentic Chesapeake Bay experience and has been recognized as a top resort in the Mid-Atlantic by Condé Nast and Travel + Leisure. Providing upscale amenities such as Links at Perry Cabin (our exclusive Pete Dye-designed golf course), the Spa at Perry Cabin (our therapeutic oasis), and a Fleet of five sailboats, including the historic 1902 Skipjack, Stanley Norman, and a stately 55-foot Hinckley Yacht, Inn at Perry Cabin is one of the most desirable and unforgettable places to work on the Eastern Shore. Adding to the charm of the resort is a zero-edge swimming pool, lush gardens maintained by our on-property horticulturist, complementary bicycles, kayaks and paddleboards, and a unique array of resort activities.   As a member of our crew, you will work with the BEST. Our team of diverse and passionate professionals enjoy an environment that fosters growth and encouragement in all they do. Our culture is supported by our Pillars: Service, Teamwork, Professionalism & Respect, Integrity, and Delivering Results. Our INN Crew share the goal of providing exceptional service and creating lasting memories for all guests of the Inn. If you are ready to set sail into a new adventure, apply today and enjoy the many benefits and great opportunities for growth at Inn at Perry Cabin!   For more information about the Inn at Perry Cabin, please visit our website at innatperrycabin.com At Pyramid Global Hospitality, we are committed to caring for our team members by offering a comprehensive benefits package for full-time employees. Our benefits include medical insurance with employer contribution, as well as vision, dental, life, pet, and accident insurance options. We also provide a 401(k) program with an employer match and immediate full vesting, along with paid time off. Plus, all employees, including part-time team members, enjoy exclusive discounts across our portfolio of hotels. Join our team and experience the support, flexibility, and benefits that help you thrive both professionally and personally. *  

What you will have an opportunity to do:

POSITION SUMMARY

Ensure the highest caliber of service is being offered to all guests in accordance to the Standards of Service provided by Inn at Perry Cabin, so that all of their expectations are met or exceeded. 

While no job description can possibly provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position.

ESSENTIAL JOB FUNCTIONS

Act as a goodwill ambassador for the hotel and the company and a liaison between our guests and the community. Provide highly personalized service to guests. Anticipate and handle guest issues and concerns in an accurate, efficient and professional manner, including booking services, making dinner reservations and arranging amenities. Engage with guests before and during their stay and assist with all requests as necessary. Verify reservation details, address, phone number, email address and credit card information during pre-arrival call process. Book reservations from a combination of emails and phone call inquiries. Relay all pertinent information to front desk agents and manager. Supervise the guest services agents. Provide ongoing training, coaching, counseling and support to guest service agents. Perform audits on guest services agents to gauge their performance and meet with guest services agents regularly to provide feedback on audit results. Assist with payroll entry, submission and approval. Communicate all necessary information to the Director of Front Office. Uphold the highest ethical and professional standards Check voice messages and emails daily; follow up on all requests. Experience/become familiar with as many visitor attractions as possible to be more informative to guests. Stay informed on all Talbot County has to offer visitors. Maintain knowledge of local restaurants. Provide a strong sense of arrival and welcome; greet all guests in a friendly, warm, and professional manner. Maintain knowledge of hotel features/services, outlets, hours of operation, etc. Practice emergency procedures in compliance with hotel/company standards; react and assist in hotel emergency situations as needed. Ensure by example that Inn at Perry Cabin’s philosophy is known. Observe standards for the department in image, appearance, and grooming; properly represent the company and the profession to outside organizations and the community. Be knowledgeable of, implement, communicate, and comply with policies of Inn at Perry Cabin and Human Resources Department. Maintain confidentiality and security of all guests and general hotel information. Assist in other areas as needed. Handle correspondence and gift certificates requests. Handle inbound and outbound calls; may include reservation modifications, cancellations and fulfillment inquiries. Ensure proper communication to Front Office staff on events, restaurants and attractions. Maintain complete and current knowledge of:

Front Desk procedures. Making reservations or room changes as required.

All hotel facilities/services and local attractions/activities to respond to any guest inquiry.

Restaurant hours of operation.

In-house VIPs and groups.

Ensure overall guest satisfaction and assist other associates with their job functions to ensure optimum service to guests. Foster and promote a cooperative working climate, maximizing productivity and employee morale.                                    Anticipate guests’ needs, respond promptly and always acknowledge all guests.  Always promote positive guest relations. Monitor and handle guest complaints, ensuring guest satisfaction. Performs all job functions and tasks as assigned.

JOB REQUIREMENTS

Education & Experience

Two years’ managerial or supervisory experience in a similar position desirable.High school diploma. College desirable.

SKILLS

Computer literate, proficiency in spreadsheet applications and word processing required.Experience with Opera or similar Property Management System preferred.Possesses strong customer service skills.Possesses strong knowledge about the hotel and the services offered.Possesses strong administrative and organizational skills.Possesses strong social skills and grace.Possesses strong interpersonal skills, tact and diplomacy.Ability to maintain confidentiality of both guest and hotel matters.Ability to input and access information in property management systems.Ability to work without direct supervision.Ability to focus attention to details.Ability to prioritize and organize work.Ability to maintain a flexible schedule according to the needs of the position and the demands of business. Schedule will include some evenings, weekends and holidays.Excellent written and verbal skills.Ability to be a clear thinker, analyze and resolve problems and exercise good judgment.

WORKING CONDITIONS

The working conditions described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equipment to Be Used

Standard office equipment including telephone, computer, printer, copier, calculator, fax, and computer programs including Microsoft Word, Excel, PowerPoint, and email.Formal uniform.

Physical & Mental Requirements

Walking and standing (20%)Sitting at desk (80%)Computer work (50%)Works indoors (90%); outdoors (10%)Works varied hours/days/holidays based on business needs

This job description should not be construed to imply that these requirements are the exclusive standards of the position.  Incumbents will follow any other instructions and perform any other related duties, as may be required by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

What are we looking for?

Compensation:

$65,000.00

-

$67,000.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.