Welcome patients, guests, and visitors by smiling and greeting them as they arrive.

Directing patients, guests, and visitors to the appropriate department for testing or registration process. Using Epic electronic documentation system to help guests locate the unit and room number of patients they are visiting. Assist vendors signing in and contacting security upon their arrival. Answer phones and transfer accordingly. Signing in and track all visitor exceptions/restrictions for regulatory compliance. Manages and reviews greeter schedules to ensure proper coverage at the entrances of the medical center. Supports visitor restrictions as determined by site leadership/security/physician and provider order Coordinates flower and gift deliveries to patient rooms. Contacts transport services, as needed, to escort patients to their destination, within the medical center campus. Maintains professional and engaging interactions with patients and families, to provide extraordinary experiences and positive impressions Assures adherence to organizational guidelines, policies, and procedures Provides a safe environment by communicating and escalating behavioral concerns to immediate supervisor, nursing supervisor and security staff when needed Interfaces with numerous departments and team members in a complex medical center environment Other tasks as required to ensure extraordinary experiences