Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

About our property:

Welcome to The Dellshire, a distinctive pre-build property in the Pyramid Global Hospitality portfolio. Set to open in the Spring of 2026, this themed resort will feature a design unlike any other, offering a unique setting for future hospitality professionals. Dellshire Resort, an independent four-star destination resort, is nestled in the scenic beauty of Wisconsin Dells. This is a rare opportunity to shape and elevate the positioning of a unique property known for its immersive guest experiences, natural surroundings, and Midwestern hospitality.   As The Dellshire moves through development, future team members have the opportunity to be part of the launch of something truly special. As part of the Pyramid Global Hospitality family, you’ll join a people-first culture that values collaboration, growth, and exceptional service. If being part of a one-of-a-kind opening excites you, we invite you to join our Pyramid family and apply today.

What you will have an opportunity to do:

Group Rooms Coordinator

Dellshire Resort | Opening Spring 2026
Where imagination, wonder, and togetherness come to life in extraordinary style.

Shape your success in a place built for unforgettable experiences.
At Dellshire Resort - a world-class, medieval-inspired destination where technology meets timeless adventure - you’ll join a team dedicated to awakening imagination, wonder, and connection.

The Group Rooms Coordinator serves as the primary liaison between the Sales, Reservations, and Front Office teams to ensure accurate and efficient management of group room blocks and guest details. This position is responsible for maintaining organized group records, managing room lists, and ensuring all details are communicated clearly to internal departments and clients. The Group Rooms Coordinator plays a vital role in delivering seamless group experiences that reflect Dellshire Resort’s high standards of service, organization, and professionalism.

Why You’ll Love Dellshire

Be part of a resort that blends luxury and adventure into a storybook setting.Work with a team that values creativity, collaboration, and connection.Experience professional growth in a dynamic, pre-opening environment with room to make your mark.Competitive payComprehensive health, dental, and vision coveragePaid time off and holidays401(k) with employer matchAssociate recognition programsExclusive discounts and family perksFree employee meal daily

What You’ll Do

Manage all aspects of group room blocks, including setup, monitoring, pickup, and release of unused rooms.Communicate with Sales, Conference Services, and Reservations teams to ensure all group details are accurate and up to date.Input and maintain group information, billing instructions, and rooming lists in the property management system.Prepare group resumes and communicate key details to Front Office, Housekeeping, and other relevant departments.Process rooming list changes, special requests, and VIP designations in a timely and professional manner.Verify billing arrangements and coordinate with Accounting for group deposits, billing, and final reconciliations.Provide prompt and courteous service to meeting planners, group contacts, and internal teams.Track and report on group pickup pace, cut-off dates, and attrition to support revenue management decisions.Maintain detailed documentation of all group communications, modifications, and confirmations.Assist with overflow and individual reservations during high-volume periods as needed.Ensure all group correspondence aligns with Dellshire Resort brand standards and service expectations.Support the Reservations Manager with departmental administrative duties as requested.

 

What are we looking for?

Who You Are

High school diploma or equivalent required; degree or coursework in Hospitality Management preferred.Minimum 1–2 years of hotel or resort reservations or sales coordination experience required.Strong organizational and communication skills with attention to accuracy and detail.Knowledge of property management and reservations systems (Opera, SynXis, or similar) preferred.Proficiency in Microsoft Office Suite, particularly Excel and Outlook.Excellent interpersonal and problem-solving abilities.Ability to handle multiple priorities and meet deadlines in a fast-paced environment.Professional demeanor with a commitment to providing exceptional guest and client service.Flexibility to work varied hours including weekends and holidays as required by business needs.Other duties as assigned by Manager.

Join us in creating something extraordinary.
Apply today to bring your passion for sales and hospitality to Dellshire Resort—where every reservation tells a story, and every story begins with you.

Dellshire Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

Pyramid Global Hospitality is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Compensation:

$18.00

-

$20.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.