Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

91 200 $/$91,200 - 136 800 $/$136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

KEY ACCOUNTABILITIES

CUSTOMER

Lead, coach, and proactively model exceptional service at every customer interaction providing strategies and tactics to improve overall customer / partner experienceMonitor service and control standards against overall business objectivesCoach to ensure customer / partner problems are handled appropriately and personally participate in the negotiation and resolutionManage the execution and achievement of the team and the business' customer / partner experience goals by coaching / modeling appropriate attributes and behaviorsAct as a key liaison with internal and external partners for the purpose of delivering optimal customer serviceKey escalation points for significant risk / exceptions

SHAREHOLDER

Contribute to the development and implementation of advice strategies to achieve business objectives and advice goalsPlan and execute business development activities, review and communicate results, and adjust tactics accordinglyCoach and develop Colleagues to proactively identify customer product and services needs and to deliver on the business advice, advice strategies and individual goalsIdentify and develop relationships with existing customers and external referral sources to generate demand for products/servicesAchieve business objective for Operational ExcellenceEnsure necessary due diligence to support the accuracy of all customer transactions / activitiesFollow and ensure Colleagues understand and apply bank operating policies and proceduresProtect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessaryKeep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impactsMaintain a culture of risk management and control, supported by effective processes in alignment with risk appetiteEnsure Colleagues are knowledgeable; and assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

EMPLOYEE / TEAM

Responsible for management of the overall team providing both leadership and guidanceManage targets and objectives for the team, and deliver results that have been setGrow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value deliveredLead a high performing team; provide on-going feedback and performance reviews, coach and develop colleagues and ensure performance management activities are undertaken and completed for all colleaguesLead the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely mannerManage colleagues in compliance with all human resources policies, procedures and guidelines of conductShare knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teamsSupport an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successesRecruit for all hires to ensure a highly diverse, qualified workforce to achieve business objectivesEstablish and foster a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectivesAct as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

Oversees a large team with functional diversity and complexity where activities involve multiple step transactions, multiple systems and jurisdictions, higher volumes and/or medium to high complexityWork focus time horizon is generally medium to long term with moderate to high focus on strategic planningRequires expert process management knowledge and the risk profile for team processes supportedLeads teams with multiple points of internal and external contact (may include direct contact with Customers)May manage over a diverse geographic jurisdictionOversee management of team requiring workforce to decision on acceptable level of risk- Moderate to High risk potential (loss/reputational) for functional areaAct as highest point of team escalation for resolution and provides direction to resolve issues or escalateInvolves regular contact with cross-functional teams across TDBG or external contacts and/or customersGenerally reports to a Senior Manager or an Executive

EXPERIENCE & EDUCATION

Undergraduate degree and/or7+ years relevant experienceNOTE:  Roles within this job family may require various accreditations and/or licenses based on the business supported and/or regulatory requirements

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec des employés qui ont besoin de services et de soutien dans une langue autre que le français.