Job Title

GOS Business Analyst-2

Job Description Summary

The Business Analyst is a full-service technology resource for GOS personnel. The main focus of the team is to support the development and integrity of core business applications, the training efforts of system processes, and increase the efficiency of the user population. Team members need to effectively coordinate with GOS leadership for application support and troubleshooting issues, the coordination of additional training for users, special projects and client transitions to meet department/client needs.

Job Description

Principal Responsibilities

Securing the whole area of reception and its runningBe first POC to all visitors and client staff to the reception.Respond to all visitor enquiries in a friendly and proactive manner.Answer and direct telephone calls.Answering emails from external clients and employeesGeneral support for employees, ad hoc requestsSign in all visitors and issue/collect relevant security passes.Manage meeting room bookings.Taxi bookings for staff and visitorsMaintain the delegate/visitor system.Maintain a professional appearance at all times.Carry out Meeting room checks, for tidiness and operational use.Logging of facilities tickets. (Facilities services requests tool)Escalate customer calls to appropriate managers and escalations team.Any other ad-hoc duties as required by the FM team.Support the Facilities team as required.Coordinating mail flow in and out of office, managing mailroomSupport in the event of an office evacuation.

Personal attributes

High school diploma or a bachelor’s degreeCommunicative level of English (daily use)Experience in a similar role (reception, administration, back office) is a plusConfident user of Microsoft Word, Excel, and OutlookPositive attitude towards work, attention to detail, ability to adapt to dynamic environment, and reliabilityAttention to detail during periods of high workload.

 We Offer:

Work in a prestigious international companyAttractive benefits packageFixed office hoursOpportunity to use English daily

INCO: “Cushman & Wakefield”