Duties and Responsibilities Customer Service & Store Leadership Maintain an atmosphere of enthusiastic customer awareness with a focus on fast and friendly service. Assist customers by making product suggestions and engaging in suggestive selling techniques (telephone, intercom, and one‑on‑one interactions). Answer and respond to incoming calls; resolve customer complaints and escalate to Store Director as needed. Responsible for total store operations in the absence of the Store Director. Plan daily GM operations and monitor production processes in alignment with company procedures and profitability goals. Merchandising, Store Conditions & Display Standards Build GM/HBC displays, rotate stock, and discard outdated or spoiled products. Ensure cleanliness and organization of the work area and department. Implement effective promotional and seasonal displays. Maintain and follow all department standards and requirements. Ensure proper code dating for all products within the department. Inventory, Stocking & Ordering Control inventory to maintain adequate product quantity, quality, and freshness. Follow division directives for ordering GM products and maintaining inventory levels. Stock and rotate product in accordance with company procedures. Supervise reclamation processing and maintain orderly, in‑stock conditions in the back room and Drug Department areas. Prepare sales and inventory reports, including physical inventory every six months. Monitor shrink and control costs. Team Leadership, Scheduling & Training Monitor employee productivity and evaluate performance. Schedule employees to ensure adequate coverage and service levels. Maintain knowledge of duties performed by all department employees, including opening and closing tasks. Supervise, train, and assign duties to department employees. Train employees in store policies, sales techniques, and record‑keeping procedures. Identify and develop employees with potential for advancement. Initiate personnel actions such as pre‑employment interviews, transfers, promotions, and disciplinary measures. Maintain working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook. Equipment & Operational Standards Safely use and operate equipment including pallet jacks, hand trucks, scissors, knives, and safety cutters.