Workforce Screening conducts background checks on new hires and rescreening of current employees and contingent workers, in partnership with Human Resources and Global Supplier Services. This function helps protect the firm’s assets, reputation, employees, and clients pursuant to firm policy and regulatory standards.  As a Screening Manager with Global Workforce Screening, you will be an operations lead.  Responsible for managing case volume with tight deadlines, maintain quality control, trouble shoot issues and continuously improve processes.  You will provide oversight for the team who executes operational processes. You will report into the Global Workforce Screening Manager and work closely with management team, regional peers, as well as our partners within HR and Compliance and other internal stakeholders. 

As the Screening Manager within Global Workforce Screening, you will serve as an operations lead, responsible for managing case volume under tight deadlines, maintaining quality control, troubleshooting issues, and continuously improving processes. You will oversee the team executing operational processes and report to the Global Workforce Screening Manager. Additionally, you will collaborate closely with the management team, regional peers, and partners within HR, Compliance, and other internal stakeholders.

Job Responsibilities:

Manage partners and stakeholder expectation as it relates to screening of various worker types throughout North America.  Ensuring service legal agreements are met through KPI monitoringLeading workforce screening efforts to ensure a high-quality candidate/employee experienceReport to the Global Workforce Screening Manager in the US and serve as a trusted advisor to stakeholders, building relationships with partners such as HR, Employee Relations, Assignment Sponsors, Sourcing, and project teams globallyAdhere and maintain screening program structure; ensure compliance with legal and regulatory mandatesSupport and assist managing team members in other locationsDrive quality and operational efficiency by collaborating with vendor product and operations staff; identify and remediate issues.  Be comfortable utilizing automated processes and AIUnderstand and adherence to the firmwide policies, standards and procedures, by GWS operations team and screening vendorsIdentify & escalate risk as it relates to process; implement controls to mitigateManage screening projects driving best practice and efficient practices, ensuring team is well-resources, trained and meeting service level agreementsCollaborate with peer managers, to assist with overall team management

 

Required qualifications, capabilities and skills:

7+ years of work experience managing operationsKnowledge of pre-employment screening, human resource management, compliance, legal or fraud/investigationsExcellent operational and people management experienceExperience with risk and controls, data privacy programs, process improvement

Experience with strong data reporting, use of metrics to drive operational performance and strong Microsoft Office Skills

 

Preferred qualifications, capabilities and skills

Ability to think strategically and provide leadership & work with partners, globallyExperience handling confidential, personal & sensitive informationExperience working in an environment that undergoes routine audits from internal and external source