Global Security (GS) is dedicated to safeguarding the firm's employees, customers, and assets globally. This commitment involves developing security and safety policies and procedures, ensuring compliance with regulations and legislation, and managing security operations worldwide. These operations encompass ATM, branch, and corporate building security, customer safety, executive protection, pre-employment screening, fraud investigations, and technical security. GS achieves its mission through the use of technology, exceptional talent, and collaboration with clients.

 

As a Global Security - Technical Security Specialist within the GS Technical Security team, you will be responsible for managing and configuring access control, video, and intrusion systems. You will collaborate with security project managers and the configuration team to implement new projects or upgrades to security systems. You will also provide guidance and expert knowledge to team members, ensuring all standard operating procedures are followed correctly. This role offers the opportunity to become proficient in new computer applications and systems introduced by the firm, and to adapt and grow in alignment with evolving business needs.

 

Job responsibilities:

Manage and configure access control, video, and intrusion systems as directed by management. Collaborate with security project managers and the configuration team to implement new projects or upgrades to security systems. Document and maintain system configurations, ensuring all changes are accurately tracked and implemented. Support calls to the Phoenix Operation Center configuration and support queue by resolving, triaging, or escalating as necessary. Diagnose and resolve technical issues related to hardware, software, and networking, taking ownership of incidents and providing proactive solutions for resolution. Monitor the health of access control, video, and intrusion systems, escalating service calls to the appropriate vendor or internal teams. Analyze data and reports to identify trends and issues, offering constructive recommendations and conducting weekly/monthly tasks/audits in a timely manner. Validate preventative maintenance and service jobs and create comprehensive reports and documentation related to configurations and system changes. Provide guidance and expert knowledge to team members as directed by management. Set high standards in incident management, communication, and investigatory skills and communicate technical information to both technical and non-technical stakeholders. Become proficient in new computer applications and systems introduced by the firm through training. Ensure all standard operating procedures (SOP) are followed correctly, and any changes are implemented efficiently, with the ability to adapt and grow in alignment with evolving business needs.

 

Required qualifications, capabilities, and skills:

Demonstrated capacity for rapid learning and a strong dedication to professional advancement. Upholds a high level of integrity and dependability, with the capability to work both independently and collaboratively within a team. Excellent communication skills, both verbal and written, across all staffing levels within the Bank. Proficient in managing multiple tasks simultaneously and adept at troubleshooting issues in high-pressure situations. Exhibits a robust blend of technical and interpersonal skills Comprehensive knowledge of all Microsoft applications, including Excel, Word, Teams, Outlook, and PowerPoint