Global Security Operations Center Manager – Full Time – Plano, TX

Wage: $75,000-$95,000/YR

Reports To: Regional Director of Security Operations

Job Summary:

The Global Security Operations Center (GSOC) Manager – Onsite is responsible for the onsite leadership, build-out, and daily operation of a 24/7 Global Security Operations Center. This role requires a hands-on security leader with proven experience establishing a GSOC from the ground up, managing onsite teams, and maintaining real-time operational oversight.

 

The GSOC Manager will be physically present at the GSOC, providing direct supervision, incident command, and executive-level coordination during routine operations and critical events.

 

What We Have To Offer:

Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options.Virtual Medical Appointments With Telemedicine.Paid Time Off, Free Uniforms, Paid Training. & Weekly Pay!!Employee Assistance Program.DailyPay Access Program!! Discounts On Childcare, Pet Daycare, Vehicles, Electronics, Cell Phone Plans, Travel & So Much More!

Key Responsibilities:

GSOC Design, Build-Out & Onsite ReadinessLead the onsite design and implementation of the GSOC from concept to full operational capability. Define GSOC mission, scope, governance, KPIs, and service catalogue.Develop and maintain onsite SOPs, escalation matrices, runbooks, and crisis playbooks.Select, implement, and oversee onsite GSOC technologies, Including:CCTV/VMS and alarm monitoring systems.Access control platforms. Incident and case management tools.Threat intelligence and situational awareness platforms. 

Onsite Operations & Incident Command

Maintain daily onsite command and control of 24/7 GSOC operations.Serve as incident commander during critical incidents, emergencies, and crises.Provide real-time escalation, decision-making, and executive notifications.Coordinate onsite and offsite response with security teams, facilities, IT, HR, Legal, and emergency services.Ensure accurate documentation, reporting, and after-action reviews.

Onsite Leadership & Workplace Management

Recruit, train, and manage onsite GSOC analysts, supervisors, and shift leads.Establish onsite shift schedules, staffing models, and coverage plans.Conduct in-person coaching, performance reviews, and corrective actions.Build and sustain a culture of accountability, professionalism, and operational excellence.

Risk, Intelligence, & Compliance

Monitor and assess real-time global and regional threats impacting operations.Produce onsite intelligence briefings, daily situation reports (SITREPs), and executive dashboards.Ensure onsite GSOC operations comply with corporate policies, client requirements, and applicable standards (ISO 27001, NIST, SOC, etc.).Support onsite audits, inspections, and regulatory reviews.Identify opportunities to improve reporting, documentation workflows, and data accuracy.Support cross-functional teams by providing timely and reliable information.Assist with standard operating procedures (SOPs) related to finance and information management.

Executive & Stakeholder Engagement

Serve as the onsite GSOC authority for senior leadership, clients, and visiting stakeholders.Deliver in-person briefings during incidents and routine operational updates.Support executive protection, travel risk monitoring, and major event security as required.

Competencies:

Hands-on leadership and presence-driven management.

Crisis decision-making under pressure.

Strong interpersonal and executive communication skills.

Operational discipline and attention to detail.

High ethical standards and discretion.

With Or Without Reasonable Accommodation: a candidate must have the physical and mental capacity to effectively perform all essential functions described. In addition to other demands, the demands of the job include: 

Successful passage of background and reference checks, job related and controlled substance tests, in addition to any mandatory licensing requirements. Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations. Seeing, hearing, speaking, and writing clearly to communicate with employees and clients, observe and report incidents, and direct others. Required adjusting schedule regularly and working hours necessary to meet operational needs. Required ability to handle multiple tasks concurrently. Computer usage which may include prolonged periods of data entry. Handling and being exposed to sensitive and confidential information.

Basic Requirements:

18 years of age or older. Standard computer / technology skills needed.Must be able to interact with a wide range of customers in a calm and professional manner.All candidates must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation. Bachelor's Degree required.Previous operations and team building from the ground up experience required.

Must have right to work in the US.

Minimum 3 years of checkable work / educational background required.Must possess excellent interpersonal and communicational skills.Must have excellent organizational skills. Must have a pro-active approach and be a great problem solver. Must have great attention to detail.Must be a self- starter.

Qualifications:

Required

Minimum 5 years of experience managing a GSOC in an onsite 24/7 operational environment.Demonstrated experience building a GSOC from the ground up including:Physical GSOC facility design and setup.Technology selection, installation, and integration.SOP, playbook, and governance development.Strong working knowledge of physical security systems, incident management, and crisis response.Proven experience leading onsite teams in high availability environments.

Ability to work extended hours, nights, weekends, and respond onsite during emergencies.

Preferred

Bachelor’s degree in security management, Criminal Justice, Emergency Management, or related field (Master’s preferred).

Certifications such as CPP, PSP, PCI, FEMA ICS (100/200/300/400), ISO 27001, or NIST related credentials.

Experience supporting critical infrastructure, data centers, or global enterprises.

Military, law enforcement, or intelligence background a plus.

EOE/M/F/Vet/Disabilities

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