Join our Retail Alarm Monitoring Center team, where you will play a crucial role in protecting the firm's employees and assets throughout North America. As an Alarm Monitoring Center Specialist, you will operate 24x7x365, interacting directly with employees at retail branches and serving as the primary intake for security-related incidents. As an Alarm Monitoring Center Specialist within the Alarm Monitoring Center team, you will operate around the clock, every day of the year, engaging directly with employees at retail branches and acting as the main point of contact for security-related incidents.

Job responsibilities:

Respond to alarm signals to ensure the protection of lives and property.Dispatch local police or service vendors regarding incidents impacting retail locations.Take ownership of incidents, exercising sound judgment to determine when to escalate personnel, technology, or process concerns, and prioritize based on significance.Properly handle inbound calls.Demonstrate flexibility to work overnights, weekends, holidays, and during crises as needed.

Required qualifications, capabilities, and skills:

Excellent computer skills, with the ability to navigate multiple applications and utilize search tools to find information quickly.Ability to learn new applications swiftly.Strong communication skills.Exceptional customer service skills.Ability to talk and listen on the phone while performing other duties.Ability to perform independently.Reliable attendance.