Are you looking to join a team where you can leverage your managerial and high-level communication skills?  We have an exciting opportunity to help expand your knowledge, skills, and abilities. You have found the right team!

As a Global Payments Quality Manager within the Cross-Functional team, you will be responsible for managing a team of Analysts responsible for testing, and analyzing processes, data, and completed work across supported team and products.  You will monitor day-to-day quality assurance reviews, participate in cross functional calibration meetings, provide guidance, and work collaboratively with stakeholders to ensure performance is monitored, communicated, and implemented in accordance with controls and Standard Operation Procedures (SOPs).  You will analyze results to identify trends and work with business partners to drive solutions to issues.  You must have robust leadership and analytical skills, the ability to manage time and a willingness to tackle new and difficult challenges.  In addition, you should have some level of understanding of banking systems, and experience working on small projects and driving automation.  

Job responsibilities

Lead and develop a team of analysts, across locations, to meet quality, business, personal goals, and manage performanceManage and maintain resources for the quality program across multiple productsCreate and implement quality strategies as part of the leadership teamLead and participate in automation effort and small projectsParticipate in and provide operational quality support for audits and control testingReview quality data to identify trends and partner with business leaders to improve qualityDesign, implement, and manage quality assurance programsCollaborate with quality leaders to continually enhance and mature the quality programSupport root cause and corrective action analysis, planning, and verificationProactively review charters, procedures and processes for updates and enhancementsIdentify gaps and compile data, trending results, and present quality assurance metrics results and potential recommendations to leadership

Required qualifications, skills, and capabilities

5-7 years’ experience in Financial Services, Risk Management, or Wholesale Payments with a bachelor’s degree or equivalent experience is requiredExtensive knowledge of quality management best practices, root cause and corrective action, and defect eliminationExcellent verbal and written communication skills and ability to adapt style to the appropriate audienceHigh-level communication and negotiation skills; ability to present findings independently in a concise manner and articulate reasoning clearlyRobust interpersonal skills and ability to collaborate with key stakeholdersSelf-motivated, strategic, and results oriented, with a focus on problem resolutionAbility to manage expectations, deliver results and effectively communicate outcomesExperience with automation tools such as Alteryx, UI Path, Large Language Models (LLM), etcDemonstrates leadership skills and flexibility in a fast-paced environmentIndependent decision making and critical thinking skillsAdvanced Microsoft Office skills including Excel, PowerPoint, and Word

 

This position is not eligible for H-1B Visa or sponsorship