The team provides solutions to the Oracle partner base while serving as advocates for their needs. This involves resolving inquiries via Partner Help tickets and other electronic means (i.e. Zoom conferences). As primary points of contact for partner administrators, the team is responsible with providing guidance to Oracle Partners in accelerating their Solution or Service offerings on Oracle to Market, within the Oracle Partner Program, in a 24/5 model, by understanding and proactively addressing partner questions /challenges through their partnership lifecycle with Oracle, as well as voicing their concerns.   

 

The team employs a Tiers model, which facilitates a streamlined and simplified partner engagement by splitting roles and responsibilities amongst Partner Assistance representatives. 

This role will fill in a Tier 1 Partner Assistance gap in Bucharest day shift. As a Tier 1 Partner Assistance representative you are to assist partners by providing quick and easy to follow instructions, respond to how-to questions, use templates and knowledge articles to guide partners in solving their queries even from first reply, as well as ensuring to regularly provide insights following partner interactions and feedback, in order to drive continuous partner experience enhancements.

For the Tier 1 Partners Assistance role, the following qualifications are required:

 

 Advanced level of English and French/Italian is essential - Ability to understand and talk to a native about familiar and unfamiliar topics (minimum B2, preferred C1/C2)  Embrace and adapt to constant change  Master complexity (in order to be able to troubleshoot complex partner inquiries)  Learning agility (ability to use past learning and apply them in a totally new situation and environment, consume available training materials and be conscious of the learning methods that best work for each)  Collaboration (key for collaborating with internal stakeholders, peers and supporting teams on a global scale - proven record of experience)