**Job title** **:** _Global Omnichannel Operations Lead_ + _Location:_ _open – EU or US time zone. 30% of travel expected_ **_About the job_** The **Global Omnichannel Operations Lead** plays a critical role to coordinate and drive the execution of key strategic and tactical programs for the Global Omnichannel team, in close coordination with other members of GTMC, Digital & GBUs. He/she will report into the Global Omnichannel Head. He/she oversees & optimize the day-to-day operations of the Omnichannel teams to ensure efficiency, productivity & alignment with strategic goals. **Main responsibilities:** **Strategic Leadership** + Support the development & execution of Omnichannel strategy that align with business objectives & enhance customer engagement across all channels **Operational Excellence** + Oversee day-to-day omnichannel operations & key projects, ensuring efficient processes, resource allocation & performance optimization. Coordinate and manage Global Omnichannel activities and provide operational support to the Global Omnichannel Leadership Team to help ensure strong collaboration, alignment, and information sharing **Cross-functional collaboration** + Partner with Omnichannel, GTMC, Digital, GBUs teams to implement omnichannel projects & operations **Performance management** + Define Omnichannel operations KPIs & monitor/govern the performance **Governance** + Prepare & coordinate key reviews & meetings, management reports & operational elements. Lead operational planning & execution of core internal leadership team meetings, off-sites **Hub transition** + Support the definition & implementation of hub transition plan (inc. activity mapping, change management) **Budget tracking** + Ensure all budget allocations & reporting are reviewed for accuracy, in collaboration with Finance. Coordinate budget exercises for the Omnichannel team. **_About you_** + Solid experience in Omnichannel, digital marketing, consulting or related field + Proven track record in developing & executing omnichannel strategies & operations + Strong understanding of digital platforms, marketing techonologies & customer experience principles + Excellent analytical skills with experience in data-driven decision making with the ability to understand, simplify and communicate effectively with others + Strong project management expertise & prioritizing capacity + Thrive in fast-paced engagements and experienced in matrix driven project teams/organizations + Outstanding leadership, communication, change management & stakeholder management abilities + Healthcare or pharmaceutical industry experience is a plus **Pursue** **_Progress_** **.** **Discover** **_Extraordinary_** **.** Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together. At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) ! **Pursue** **_progress_** **, discover** **_extraordinary_** Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) ! Global Terms & Conditions and Data Privacy Statement (https://www.sanofi.com/en/careers/global-terms-and-conditions/) Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions. With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi (https://youtu.be/96EwNjb1TLo) As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live. All in for Diversity, Equity and Inclusion at Sanofi - YouTube (http://www.youtube.com/watch?v=SkpDBZ-CJKw&t=2s)