At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Providing an exception level of customer service through both inbound and outbound telephone activity with customers

Optimizing Relationship Care to ensure a connection with our customers by shaping or driving conversions to ensure context is relevant and beneficial

Multitask and efficiently navigate through multiple systems to effectively provide extraordinary customer care

Taking ownership of customer queries received via phone call, email correspondence received by fax or post

Processing Charge / Credit card applications for new or existing customers through a number of internal systems

Understand all relevant Risk, Compliance and Fraud criteria and ensure the adherence with

Document necessary application information and recommend solutions that benefit the application decision

Qualifications:

Bachelor's Degree in Business Administration, Management or related field

At least 3 years working experience in customer service related areas

An open, flexible, and team-oriented personality

Excellent communication skills both verbally and written in English

Analytical, attention to details and processes

Ability to work independently with strong multi-tasking skill

Computer literate with proficiency in Microsoft Office, particularly Excel and PowerPoint and Microsoft word

Ability to take control for handling difficult calls to ultimately provide FCR (First Contact Resolution)

Multitask and efficiently navigate through multiple systems to effectively provide extraordinary customer care

 

 

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.