**Role Purpose:** The Infrastructure Manager is responsible for leading the design, delivery, and operational excellence of the organisation’s IT infrastructure on a global scale. This includes enterprise services (Microsoft technologies, Email, Active Directory, Entra), on-premises systems (Windows Server, VMware), backup and monitoring technologies, and database environments. The role also encompasses people leadership, stakeholder engagement, and a strong focus on security, service continuity. **Key Responsibilities:** **Technical Leadership** + Oversee the management and optimisation of: + **Microsoft Azure** cloud services + **Microsoft 365** suite (Exchange, SharePoint, Teams) + **Windows Server** infrastructure (AD / Entra, DNS, DHCP, GPO) + **VMware** virtualisation platforms + **Backup technologies** (e.g., Dell APEX, Barracuda) + **Monitoring tools** (e.g., SolarWinds, DataDog) + Ensure infrastructure is secure, resilient, and scalable. + Lead root cause analysis and problem resolution for major incidents. + Drive continuous improvement and automation across infrastructure services. **People & Stakeholder Management** + Manage and mentor a team of infrastructure professionals. + Foster a culture of collaboration, accountability, and technical excellence. + Engage with internal stakeholders to understand business needs and translate them into infrastructure solutions. + Provide clear communication and reporting to senior leadership. **Security & Compliance** + Implement and maintain security best practices across all infrastructure layers. + Ensure compliance with internal policies and external regulations. + Collaborate with the Cybersecurity team on threat detection, vulnerability management, and incident response. **Service & Change Management** + Own infrastructure-related incident, problem, and change management processes. + Ensure timely resolution of incidents and effective communication during outages. + Lead infrastructure components of change initiatives and projects. **Project Oversight & Risk Management** + Provide technical oversight and governance for infrastructure projects. + Identify and manage risks related to infrastructure operations and changes. + Support project teams with infrastructure planning, resource allocation, and delivery assurance. + Accurate estimations or work and resources **Audit & Compliance Support** + Lead and coordinate IT infrastructure audits across global regions, ensuring timely response to audit findings and implementation of remediation plans. + Collaborate with internal and external auditors to provide evidence, documentation, and technical insights for global infrastructure systems. + Maintain audit readiness by ensuring systems, processes, and documentation meet regulatory and internal standards. + Support global teams in addressing audit actions, tracking progress, and reporting on compliance status. **Skills & Experience Required:** + Proven experience in managing enterprise infrastructure environments. + Strong technical expertise in: + Azure, Microsoft 365, Windows Server, VMware + Backup technologies + Observability and monitoring technologies + Experience in leading teams and mentoring technical staff. + Strong stakeholder management and communication skills. + Security-focused mindset with knowledge of best practices and frameworks. + Solid understanding of ITIL processes (Incident, Problem, Change). + Experience in project oversight, ability to manage multiple priorities and work to tight deadlines. + Experience driving automation, orchestrationand self-service to improve efficiency + Risk management, and compliance frameworks in a global context. + Understanding of audit processes, supporting internal and external audits for IT infrastructure across multiple regions or countries. **Personal Attributes:** + Strategic thinker with a hands-on management approach. + Strong leadership and team-building capabilities. + Excellent problem-solving and analytical skills. + Calm under pressure and adaptable to change. + Committed to continuous improvement and professional development. **Qualifications:** + Degree or relevant in role experience + +5 years in operations at a senior level + +5 years’ experience of direct line management of people + Experience in matrix management + Certifications in Microsoft technologies. + Desirable experience in project management