Global HQ General Manager / Workplace Exp Director - Indianapolis, IN Job ID 223205 Posted 02-Jun-2025 Service line GWS Segment Role type Full-time Areas of Interest Customer Service, Executive Management, Facilities Management Location(s) Indianapolis - Indiana - United States of America **About The Job** The Global HQ General Manager plays a pivotal role in overseeing all facilities management and hospitality services, ensuring they adhere to the highest operational & hospitality standards necessary to support a corporate Global Headquarters. In this capacity, the GM is responsible for managing a diverse team of employees, manage vendor contracts and the daily operational activities, focusing on enhancing the customer experience through individual well-being, boosting personal productivity, and optimizing organizational effectiveness. This holistic approach is essential for delivering exceptional service that meets the unique needs of a global corporate venue. The Experience and Facilities team, under your leadership, is tasked with managing services at a dynamic Global HQ. The GM’s primary objective is to ensure that all operational activities, services and policies are aligned with client requirements and organizational goals, thereby fostering a seamless, efficient and dynamic workplace. As the Subject Matter Expert (SME) and site leader, your extensive hospitality industry knowledge and expertise are critical in shaping and executing strategic operational programs that elevate service delivery. In this role, you will engage in thorough analysis and evaluation of current practices and subsequently create and implement robust operational plans tailored to a specific client. Your efforts will drive the delivery of industry-leading, best-in-class services that not only meet but exceed the expectations of our customers and clients, ensuring the Global Headquarters functions at optimal performance levels **What You Will Do** + Drives consistent, quality service through supervision of CBRE employees and managed contracts supporting + Experience Services as well as day-to-day Facility Operations. This includes oversight and management of Food & Beverage, Front Desk, Security, Housekeeping, and Maintenance Services contracts. + Manages the team who oversees the operating budget and makes recommendations on annual budgets; Ensures the team expedites all billings for business services are invoiced and billed as required. Ensures that savings goals are met and adhere to approved budgets + Perform facility inspections and quality assurance of all services following local, state, and federal regulations. Suggest operational efficiencies, repairs, and upgrade opportunities. + Manage daily operations of workplace facilities, ensuring safety, maintenance, and functionality, coordinate repairs, maintenance, and upgrades of building systems and equipment and oversight of daily operations of Food & Beverage, Security, Janitorial, and Front Desk. + Leads and prepares operating budget, variance reports, and opportunities to be incorporated into the capital plan. + Manage vendor relationships and oversee contracts for maintenance and service providers. + Services include, but are not limited to: Security, Reception, Room Management, Meeting and Event Management, Community Programs, Meeting Supply Equipment, Food and Beverages Services, Company Store, Mail Services, Record Archiving, Office Supply Management, Furniture and Cable Management and Space Reset + Maintain positive client relationships and conduct routine meetings with client and additional meetings when needed on unresolved facility issues. + Manage environmental health and safety procedures for facilities in concert with the client’s HSE team. + Owns vendor relationships and invoicing procedures. Review price quotes for procuring parts, services, and labor for projects. + Conduct process and procedure training on maintenance, repairs, and safety best practices. + Promote sustainability practices within the workplace facilities and implement programs aimed at reducing the environmental impact of the workplace. **Supervisory Responsibilities** Provides formal supervision to a team of CBRE employees and manages vendor contracts within the operational area. Recommends staff recruitment, selection, corrective action and termination. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values. **What You Will Need** **Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Education and Experience** + Bachelor's degree (BA/BS) or other relevant vocational training preferred + 5 years Related Experience (e.g. Hospitality Management, Building Operations, Facilities Management) roles preferred. + Prior supervisory and customer service experience. + Knowledge of building systems, maintenance practices, safety regulations, and hospitality services. **Certificates and/or Licenses** Facility Management or Hospitality GM certification preferred **Financial Knowledge** Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis. **Reasoning Ability** Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills. **Other Skills and/or Abilities** Proficient with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications Ability to work flexible work schedules based on office needs Strong problem-solving skills. Highly adaptable and flexible. Ability to work independently with little supervision Ability to work requiring significant walking or through other means of mobility. Ability to work in a standing position for long periods of time Ability to reach, bend, stoop, push and/or pull and frequently lift up to 20 lbs. and occasionally lift/move up to 50 lbs. **Scope of Responsibility** Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department deadlines. Errors in judgment may cause mid-term impact to co-workers, supervisor, department and/or line of business. **Safety** Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to: 1. Complete at a satisfactory level all required and assigned HSE training 2. Follow all activity policies and procedures, including all HSE related requirements at all times 3. Participate in all HSE related programs and activities as required, including incident investigations, interviews, auditing and assessment, etc. 4. Report any condition which you feel could result in an accident or injury and/or stop work if required. **As a Manager:** While adhering to all HSE requirements established for CBRE employees, supervisors and managers are required to: 1. Provide sufficient distraction-free time for employees to complete all required HSE training and support the HSE training program implicitly. In addition, provide sufficient distraction-free time for employees to participate and complete all required hospitality related training on a re-occurring and regular basis. 2. Investigate and resolve (if possible) all reported unsafe conditions/acts and communicate results back to the affected stakeholders 3. Support stop work authority when it is exercised in good faith 4. Communicate any/all potential workplace hazards and workplace procedures. **Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). Host Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it. Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by talented CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform. The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services. Find out more (https://www.cbre.com/services/plan-lease-and-occupy/experience-services) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)