Summary

Join Guidewire’s Business Technology (BizTech) team, where we drive technology innovation, operational excellence, and a superior employee experience to support Guidewire’s growth and transformation. As a collaborative, global team, we focus on delivering resilient solutions and value-add services, leveraging data-driven decision-making and a strong culture of agility and continuous improvement. Our work environment is inclusive, supportive, and encourages curiosity and innovation.
As a Global Help Desk Intern, you will play a vital role in supporting our global community of over 350 insurers by ensuring seamless technology experiences for our employees. This is an exciting opportunity to develop hands-on IT skills, contribute to impactful projects, and learn from a team that values collegiality, integrity, and rationality. We are seeking a proactive, quick learner who thrives in a fast-paced, team-oriented environment and is passionate about solving new challenges every day.

Job Description

What you’ll do

Assist with Global Help Desk tickets and projects, including documenting and improving processes within the Global Help Desk and IT teams.

Configure Windows and Mac hardware for end-users, ensuring smooth onboarding and technology access for new hires.

Support hardware inventory management, hardware disposal, and inventory updates to maintain operational excellence.

Collaborate with team members to deliver innovative, resilient solutions and value-add services aligned with BizTech’s priorities.

Contribute to process documentation and knowledge sharing to enhance team efficiency and employee experience.

Participate in ad-hoc tasks and projects based on departmental needs and your skillset.

Gain exposure to ITIL processes, ticketing systems, and reporting, deepening your understanding of enterprise IT operations.

At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes.

What you’ll bring

Required

Demonstrated ability to embrace AI and apply it to your current role as well as data-driven insights to drive innovation, productivity, and continuous improvement.

Experience with Windows 10 and/or OS X and MS Office applications.

Excellent verbal and written communication and interpersonal skills.

Collaborative work ethic and a team-player mindset.

Strong problem-solving skills and a systematic, agile approach to challenges.

Proactive, quick learner with the ability to work independently and as part of a team.

Zest to learn and ramp up on new technologies in a fast-paced environment.

Preferred

Pursuing final year or completed BS in Computer Science, Computer Engineering, or MIS (or equivalent experience).

Experience with ITIL processes, ticketing systems, or hardware imaging is a plus

Your Impact

We believe in clarity and setting you up for success. In your first six months, you’ll gain hands-on experience supporting Guidewire’s global workforce, mastering IT support processes, and contributing to key BizTech initiatives such as operational excellence, automation, and employee experience. Your work will help ensure seamless technology operations, support Guidewire’s mission to become the most efficient, trusted vertical SaaS company, and empower employees to deliver exceptional results. As you grow, your contributions will influence team practices and help shape the future of technology at Guidewire.

What’s in it for you

The people we employ give their all, and in return, we offer flexibility wherever we can, such as:

Flexible work environment

Health and wellness benefits

Paid time off programs, including volunteer time off

Market-competitive pay and incentive programs

Continual development and internal career growth opportunities

All roles include a new in-person orientation process to help you connect and thrive from day one.

At Guidewire, you’ll help transform the way the world’s P&C insurers do business and contribute to our wider mission of delivering innovative, customer-centric solutions that drive industry success

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.