Global Crisis Management (GCM), an organization within Global Security (GS), establishes and oversees the crisis management process which exists to allow the organisation to assess and respond to a crisis, minimize disruption to the firm, escalate appropriately, and return to business-as-usual (BAU) status as quickly and as efficiently as possible.
GCM is responsible for providing 24 hours a day, seven days a week monitoring of incidents potentially impacting the operation of the Firm, and for coordinating with our Resiliency, Real Estate, Human Resources and Technology groups, among others, to respond to events that may affect our employees, clients and customers.
As a Crisis Management Governance, Training & Administration Lead within the Global Crisis Management team, you will play a critical role in designing, enhancing, maintaining, and sustaining a broad range of key components of the JPMC Crisis Management Process.
Reporting directly to the Executive Director (EMEA) of Crisis Management and GSOCs, the role encompasses an exciting portfolio across governance, controls, administration, examinations, technology and other administration.
Job responsibilities
Design, deliver, enhance, and sustain a comprehensive program of governance and oversight for GCM; maintain all elements of existing monthly governance processes related to the Crisis Management Process (CMP), ensuring accurate and timely reconciliation Collate information, measures, metrics, and tolerances related to all facets of the CMP, and compile into monthly, quarterly, and annual reports Collaborate in training design, scheduling, delivery, and reconciliation for Crisis Management Teams (CMTs) across the globe to be consistent, but delivering within EMEA Ensure an accurate and retrievable representation of all Crisis Management training activity is available Own Crisis Management Procedures and Standards, collaborate in their annual refresh and ensure timely delivery into production Partner with CMT leads, partners, and roster owners to ensure timely updating and approval of all global CMT rosters Lead, coordinate, and collaborate to fulfil obligations of internal and external examinations of the CMP, and additional ad-hoc queries Provide real-time support during times of crisis, inclusive of crafting meeting minutes and maintaining action-trackers Participate in After-Action Reviews (AARs), and maintain, track, and reconcile all GCM owned actions, concerns, and control breaks Own the GCM controls portfolio, ensure ongoing delivery of control requirements and testing, participate in their annual refresh Coordinate and develop QA/QC processes related to all facets and outputs of the Crisis Management Process
Required qualifications, capabilities, and skills
Previous experience in a crisis management, emergency management, security operations centre management (or demonstrably similar) domain Demonstrable experience and expertise in delivering program/project management programs in global organisations Ability to identify team priorities and requirements – based upon stakeholder needs - and align efforts toward the broader team and business strategy Ability to manage cost and resources effectively and within defined parameters, contributing to detailed business cases and justification for expenditure Confident in making data driven decisions, and presenting data in a compelling and engaging manner in order to support business initiatives and capital outlay Seasoned in anticipating complex stakeholder requirements and proactively addressing needs, concerns and issues; experienced in delivering solutions specifically designed to meet stakeholder requirements and aligned to team, department and firm priorities A confident and willing collaborator, with ability to engage and influence across a span of teams and contributors Experienced in delivering solutions specifically designed to meet stakeholder requirements and aligned to team, department and firm priorities Able to establish trust, foster inclusive environments and foster enduring relationships across a broad and diverse global team A confident, clear and concise communicator able to adapt messages to varying audiences and foster constructive debate to capture diverse perspectives Able to follow procedures, processes and practices in order to ensure control framework is followed, and risk & compliance obligations are met; able to recognize risks and escalate in a timely manner