Join our dynamic team as a Global Support Specialist and make a significant impact by reducing losses and minimizing risk. Unlock your potential by contributing to multiple departments and enhancing customer experiences. Be part of a team that values resilience, versatility, and teamwork.

As a Global Support Specialist within the Global Customer Operations (GCO), you will perform various tasks across segments such as Claims, Payments, New Accounts, PC Support, and Reconciliation. You will assist in reducing losses and minimizing risk by performing assignments in areas of need. Utilizing your problem-solving and decision-making skills, you will ensure accounts are updated correctly, supporting evidence is met, and appropriate actions are taken for tasks like processing liability claims, fraud and dispute cases, payment reconciliation, and corporate closures. Your role is crucial in contributing to the success of multiple departments by being versatile and moving into high-volume environments as needed.

Job Responsibilities:

Perform tasks across different segments including Claims, Payments, New Accounts, PC Support, and Reconciliation.

Assist in reducing losses and minimizing risk by performing assignments in areas of need.

Ensure accounts are updated correctly and supporting evidence is met.

Process liability claims, fraud and dispute cases, payment reconciliation, and corporate closures.

Contribute to the success of multiple departments by being versatile and moving into high-volume environments as needed.

Demonstrate goal-oriented, resilient, and versatile behavior with excellent communication skills.

Provide quality customer experience through teamwork and collaboration.

Required Qualifications, Capabilities, and Skills:

Strong computer skills, including the ability to analyze data from various sources and interpret data structures.

Proficiency in mainframe and common PC-based software packages, including advanced skills in MS Excel, MS Access, Word, and PowerPoint.

Strong knowledge of Visa/MasterCard chargeback regulations and reporting.

Ability to work in a fast-paced, high-volume environment.

Strong analytical and problem-solving abilities with a mindset of accuracy and diligence.

Strong oral and written communication skills.

Self-starter with a high level of dependability.

Solid analytical skills and attention to detail.

Preferred Qualifications, Capabilities, and Skills:

Experience working collaboratively and sharing information effectively with team members, departmental management, and business partners.

Experience in fraud/disputes, preferably in the credit card industry.