As a Vice President of Experience Research at JPMorgan Chase, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep expertise in research methods and user experience design, you will develop and execute research strategies to uncover valuable insights into the wants, needs, and abilities of our clients and users. Your work will provide the foundation used to inform effective product and service designs across the firm. Finally, you will apply your advanced knowledge of quantitative and qualitative methods to critically analyze the effectiveness of our existing and future designs as you collaborate with cross-disciplinary teams.

Key Responsibilities

Lead strategic UX research by identifying opportunities and gaps across product areas and foster product improvements and innovationPlan and manage resources for research projects; align with product timelines and long-term planningAdvocate for user needs while considering business goals, success metrics, and downstream implicationsCollaborate with cross-functional teams to gather information on user needs and desires and create user testing scenarios to further refine the products/featuresSynthesize research findings into compelling artifacts to translate insights into actionable recommendations and drive product strategySuggest improvements to research processes, document and collaborate with leadership to implement improvements, and boost efficiency in research operationsMentor and guide junior researchers and designers; foster a culture of continuous learning and knowledge sharing within the user experience design team

Required qualifications, skills, and capabilities 

Bachelor's degree or higher in Interaction Design, User Experience (UX) Design, Service Design, Visual Design, Human-Computer Interaction (HCI), or related fields 5+ years of work experience in the UX research fieldSamples of work demonstrating impactful studies (an online research portfolio or work sample links in résumé), especially on strategic UX research projects Demonstrated knowledge of a range of quantitative and qualitative methods, with evidence of implementing findings that improved product or feature designExperience in designing and executing high-quality, complex research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needsDemonstrated experience in collaborating with cross-functional teams to propel user-centric decision-making and inform product prioritizationAbility to communicate and report research findings through artifacts and presentations Deep understanding of the Design Thinking methodologyFamiliarity with UX research tools (UserTesting, Dscout, etc.) Familiarity with financial domain and terminologies a plus