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BBVA is a global company with more than 160 years of history that operates in more than 25 countries where we serve more than 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with profiles as diverse as financiers, legal experts, data scientists, developers, engineers and designers.

About the job:

Role Purpose

The Client Service Associate supports Client Coverage by coordinating KYC and onboarding activities from a Front Office perspective, while also providing day-to-day client service support to Relationship Managers. The role serves as a key contact point for clients and internal teams to ensure efficient service delivery and compliance with regulatory requirements.

Key Responsibilities

KYC & Onboarding 

Coordinate KYC onboarding and periodic review processes for assigned clients.

Liaise with Chinese clients to obtain and clarify required KYC documentation.

Act as the coordination point between Client Coverage, Compliance, Operations, and Onboarding teams.

Track KYC progress, manage timelines, and follow up on outstanding items.

Ensure accuracy and completeness of documentation prior to internal submission.
 

Client Service Support

Provide ongoing client service support to Relationship Managers, including assistance with account maintenance and client requests.

Serve as a client contact for service-related queries, escalating issues as appropriate.

Support preparation of internal reporting and client service tracking (e.g. status updates, ageing).

Contribute to service quality and process efficiency initiatives.

Experience & Qualifications

2–5 years of experience in client servicing, onboarding, KYC, or related roles within a bank or financial institution.

Experience with China, Hong Kong, and Singapore regulatory environments.

Bachelor’s degree in Finance, Business, Law, or a related discipline.

Skills

Strong client communication and coordination skills.

Sound understanding of KYC / AML principles.

Strong organizational skills and attention to detail.

Ability to work effectively with Front Office and control functions.

Languages: Native Mandarin, Fluent in Enlish.

Skills: