General Manager / Experience Services Director - Dearborn, MI Job ID 232463 Posted 07-Aug-2025 Service line GWS Segment Role type Full-time Areas of Interest Facilities Management, Workplace Strategy **About us:** TheGeneral Manager(GM)playsapivotal role inoverseeing all facilities managementand hospitalityservicesfor over 3millionsfofstate-of-the-artcorporatecampus buildings, ensuring they adhere tothehighestoperational &hospitality standards necessary tosupport corporateoperations. Inthiscapacity, the GMis responsible formanagingadiverse teamofemployees, managingvendor contractsand the daily operational activities, focusing onenhancingthe customer experience throughindividual well-being, boosting personal productivity, andoptimizingorganizational effectiveness.Thisholisticapproachisessential for delivering exceptionalservicethat meets the unique needsofthesecorporatecampus buildings. **What you'll do:** TheExperience and Facilities team, under your leadership, istaskedwith managing servicesatadynamiceventspace andworkplace. The GM’sprimaryobjectiveistoensure that alloperational activities,servicesand policies are aligned with client requirements andorganizational goals, thereby fosteringaseamless,efficientand dynamicworkplace. Asthe SubjectMatter Expert(SME)and site leader, your extensivehospitalityindustry knowledge andexpertiseare critical inshaping andexecutingstrategicoperational programs that elevateservicedelivery. Inthisrole, you will engage inthoroughanalysis and evaluationofcurrent practices andsubsequentlycreate and implement robust operational plans tailoredtoaspecificclient. Yourefforts will drive the deliveryofindustry-leading,best-in-classhospitalityservicesthat not only meetbutexceed the expectationsofour customers and clients, ensuring thecorporate campus buildingsfunction atoptimalperformance levels. + Drives consistent, quality service through supervision of CBRE employees and managed contracts. + Experience Services as well as day-to-day Facility Operations. This includes oversight and management of direct reports and third party services + Perform facility inspections and quality assurance of all services following local, state, and federal regulations. + Suggest operational efficiencies, repairs, and upgrade opportunities. + Manage daily operations of workplace facilities, ensuring safety, maintenance, and functionality, coordinate repairs, maintenance, and monitor work order system. + Leads and prepares operating budget, variance reports, forecasting, and opportunities to be incorporated into the capital plan. + Services include, but are not limited to: Reception, Room Management, Meeting and Event Management, Community Programs, Meeting Supply Equipment, Mail Services, Record Archiving, Office Supply Management, Furniture and Cable Management and Space Reset + Maintain positive client relationships to meet and exceed expectations by conducting routine meetings with client and additional meetings when needed on unresolved facility issues. + Provides vision, strategy and implementation guidance for full scope of hospitality services. + Provide formal supervision for employees. Lead the training and development of the workplace experience and facility management staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees. + Remains informed about developments within the Experience Services industry, and networks with in-company subject matter experts to bring world class solutions to bear for the client + Manage environmental health and safety procedures for facilities in concert with client’s HSE team + Owns vendor relationships and invoicing procedures. Review price quotes for procuring parts, services, and labor for projects. + Conduct process and procedure training on maintenance, repairs, and safety best practices. + Review and audit the Service Business Continuity plan. Always follow safety standards. + Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to act while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal. + Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department. + Other duties as assigned. **What You’ll Need:** + HS Diploma or GED required. + Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. + Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred. + Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems. + Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function. + In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Expert organizational skills and an advanced inquisitive mindset. + Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future **Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)