The General Manager (Director) of GPO Services leads Matrix GPO strategy and operations, driving member value, contract compliance, and financial success. This role oversees business process optimization, complex supplier negotiations, and cross-functional collaboration to achieve operational, commercial, and financial KPIs. As a subject matter expert, the Director manages large accounts, develops strategies for contract utilization, and ensures efficient execution across internal teams.

Core Responsibilities

Strategic Leadership

Develop and implement GPO strategies aligned with enterprise goals.Drive contract performance and market competitiveness through data-driven insights.

Relationship Management

Serve as the primary liaison with GPOs, health authorities, and key decision-makers.Build and maintain strong partnerships to enhance member value.

Business Operations

Oversee process optimization (e.g., Order-to-Cash), ensuring standardization and compliance.Develop technology roadmaps to support procurement and operational efficiency.

Financial & Performance Management

Monitor market dynamics and purchasing data to identify trends and opportunities.Manage KPIs and deliver measurable economic value to members and clients.

Cross-Functional Collaboration

Partner with sales, marketing, IT, legal, and finance to ensure cohesive GPO engagement.Align sourcing strategies with Evernorth leadership and enterprise objectives.

Team Development

Coach and mentor staff to foster a high-performance, collaborative culture.Provide direction for staffing and resource allocation.

Contract Negotiation & Compliance

Lead negotiations on pricing, terms, and conditions with suppliers.Ensure legal and regulatory compliance in all agreements.

Requirements

Bachelor’s degree required; Master’s preferred.Minimum 10 years of relevant experience in healthcare or supply chain.Expertise in GPO operations, RFP processes, and contract negotiation required.Strong project management and stakeholder influence skills.Proven ability to lead teams and manage matrix resources.Financial acumen for budgeting and forecasting.Excellent communication and executive presentation skills.Ability to travel up to 50%.

Cigna Core Leadership Competencies

Customer/Client Focus: Anticipates and meets the needs of internal and external customers/clients.Strategic Agility: Sees ahead clearly; anticipates future consequences and trends.Collaboration & Influence: Builds partnerships and works collaboratively across boundaries.Execution Excellence: Drives results through disciplined planning and accountability.Change Leadership: Leads through ambiguity and champions transformation.Innovation: Encourages new ideas and approaches to improve outcomes.Talent Development: Builds high-performing teams and invests in growth of others

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 165,000 - 275,000 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.