Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

The GBS Operations Manager is responsible for managing the departmental operations of the contact center. This position monitors contact center performance results develops and executes action plans to ensure business goals are achieved. He/She is responsible for developing action plans which address root cause to ensure the proper customer experience. He/She may work with on-site third party contact center vendor managers to ensure understanding of business goals. This position manages others within the department.

Employee Type:
 

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.