**Before you apply to a job, select your language preference from the options available at the top right of this page.** Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. **Job Description:** The GBS IE Specialist is responsible for coordinating call center staffing levels to achieve customer service goals. He/She monitors Global Business Services (GBS) contact activities (calls, chats, emails) to recommend staffing adjustments, plans future staffing requirements and conducts data mining to search for process improvement opportunities. This position analyzes service level data and operational performance to provide status reports for GBS management. The GBS IE Specialist creates and presents business cases to reduce cost and improve the customer experience. **Employee Type:** Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.