We’re looking for motivated, engaged people to help make everyone’s journeys better.

Position is responsible for supporting the operational unit with meeting customer requirements and needs in the area of transportation; coordinating services between the facility and drivers and controls activities on the dock; and for supervising drivers and driver assistants.

Annual Hiring Range/Hourly Rate:

$66,300- $70,000 Per Year

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Benefits

Paid time off401k, with company matchCompany sponsored life insuranceMedical, dental, vision plansVoluntary short-term/long-term disability insuranceVoluntary life, accident, and hospital plansEmployee Assistance ProgramEmployee DiscountsFree hot healthy meals for unit operations roles

Main Duties and Responsibilities: 

Responsible for obtaining control sheets and making assignments for team drivers to flights daily.  

Responsible for supervising drivers and driver assistants.  

Checks dock area to ensure that employees have required equipment and that trucks leave according to scheduled dock departure.   

Checks that all teams are catering correct aircraft and flights.  

Ensures that all employees are in compliance with safety procedures and Airport Transport Authority badging requirements.   

Assists teams with late flights and equipment changes.   

Responsible for getting information from airlines on service requirements and updates.   

Maintains radio contact with Operations Manager and leads during operation.   

Conducts regular checks of the supply stations on AOA. 

Responsible for security and proper transportation of products, airline equipment and maintaining cleanliness of vehicles.   

Trains and monitors employees on proper work procedures to ensure maximum productivity and security with minimum labor and food costs.   

Maintains all financial goals related to productivity, overtime, and labor goals.   

Works with management staff to improve performance of the unit.   

Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions.   

Manages work flow balancing - - the division of responsibilities amongst employees on each shift 

Manages daily manpower planning including assignment of responsibilities and workstations. 

Determines when and whether to call employees in to cover staffing needs (ex. sick calls, vacation relief, medical leaves, volume changes, etc.) 

In conjunction with department leaders determines number of employees needed by shift 

Responsible for employee retention and monitors employee turnover. 

Prepares administrative reports as required. 

Responsible for safety, quality and compliance with customer specifications. 

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Qualifications 

 

Education: 

High School Diploma or GED required.  

Associates degree or degree from a 4 year university or college preferred.  

 

Work Experience: 

A valid driver’s license.  

Ability to pass a DMV verification process.   

Clean driving record that does not contain moving violations, accidents.  

Minimum 3 years of experience working as a delivery driver and/or in a customer service capacity required.  

Minimum of 2 years of supervisory experience working in a high volume, manufacturing, food production, and restaurant or catering environment or equivalent experience in the related field is preferred.  

Experience working in the airline industry is preferred.  

Ability to work weekends and a flexible schedule as needed.  

 

Technical Skills: (Certification, Licenses and Registration) 

A valid driver’s license.  

Must comply with company policies 

Ability to obtain Airport Transport Authority badge required. 

Ability to obtain Customs Seal for Airport Transport Authority badge required. 

 

 

Language / Communication Skills: 

Expresses oneself clearly and effectively when speaking and writing to individuals and groups; listening attentively and insuring communication is understood by all parties involved. 

Bi-lingual in English and Spanish/Chinese Mandarin/Vietnamese/Hindi or Polish is a plus.  

 

Job Dimensions 

 

Geographic Responsibility: Unit 

 

Type of Employment: full-time 

 

Travel %: up to 10% 

 

Exemption Classification: exempt 

 

Internal Relationships: GateServe Employees 

 

External Relationships: customers 

 

Work Environment / Requirements of the Job:  

Strong customer service skills. 

Ability to supervise and motivate others. 

Dedication to excellence and a strong work ethic. 

Attention to detail and compliance oriented. 

Strong problem solving and analytical skills. 

Ability to adjust to operational needs as they arise. 

Ability to work under pressure and able to make sound decisions. 

Basic computer skills with working knowledge of Microsoft Office products required.  

 

Budget / Revenue Responsibility: (Local Currency) 

 

Organization Structure 

 

Direct Line Manager (Title): General Manager or Mgr, Ops, Gate Serve 

 

Dotted Line Manager (Title, if applicable):  0 

 

Number of Direct Reports: up to 3 

 

Number of Dotted Line Reports: 0 

 

Estimated Total Size of Team: up to 5 

 

gategroup Competencies Required to be Successful in the Job: 

Thinking – Information Search and analysis & problem resolution skills 

Engaging – Understanding others, Team Leadership and Developing People 

Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively 

Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus 

 

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect. To demonstrate these Values, we expect to observe the following from everyone: 
 

Excellence

We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.

Passion

Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.

Responsibility

We care about what we do, and we understand the impact we have on others and the planet.We always look out for each other –creating a safe workplace environment is everyone’s responsibility.

Respect

Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals.We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.​

To be considered for this position, please submit your application by 02/11/2026

 

 

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.  In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. 

 

gategroup is an equal opportunity employer committed to workforce diversity.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law. 

 

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf 

We anticipate that this job will close on:

02/24/2026

For California Residents, please click here to view our California privacy notice.

If you want to be part of a team that helps make travel and culinary memories, join us!