Explore the new opportunity in the Futures and Derivatives Clearing Operations Team!

As a Future and Derivatives Client Services Analyst in Futures and Derivatives Clearing Operations Team,  you will perform key control functions and liaise with our clients regarding all of their Operational requirements. You will partner with our execution desks, front office account managers, clearing teams and other internal support areas.

Futures and Derivatives Clearing Operations (FDCO) team is part of Prime Financial Services Operations, and provides clearing services to clients who trade Futures and Options, Credit and Rates or FX.

Job responsibilities

Is a single point of contact including coverage of some priority clients Sets and maintains standards of the highest Client Service and driving improvementsManages product expiry in a timely and accurate mannerSupports Clearing TechnologyCo-ordinates and manages multiple groups to quickly and efficiently resolve client issues regarding Trade discrepancies, J.P.Morgan clearing fees and execution fees, Interest, reporting queries and regulatory requirementsVisits clients and holds regular service review meetingsInitiates and participates in process improvement initiatives/automationManages stakeholders and drives changeReviews client experience metrics for the clients you own and delivers solutions for our clients

Required qualifications, capabilities and skills

Experience in the financial services industry, a related field, or equivalent work experienceStrong technical skill with Microsoft Office, particularly ExcelAbility to perform in a fast paced and demanding work environmentEffective communication skillsBasic knowledge of the Clearing product 

Preferred qualifications, capabilities and skills

Experience with some form of coding (VBA, SQL, Python, or Java)