Lead client relations in Fund Accounting at J.P. Morgan, ensuring seamless service delivery and excellence in client support!

As a Fund Accounting Associate in the Fund Accounting Operations Service Delivery Team, you will take a lead role as a client facing contact supporting the Fund Accounting Teams that support our day to day service delivery to clients.

 Job responsibilities

Is a point of contact for a significant J.P.Morgan client or multiple key clients within Fund AccountingBuild a stable relationship with the client to support key interactions and seamless escalationRepresent J.P.Morgan across client driven and regulatory change discussions for Fund AccountingWork with team and colleagues in region to build out and continuously develop the Operation Service Delivery model for our clientsWork closely with change and on-boarding colleagues to ensure smooth transition of new products/fund on-boardingEnsure the service quality that is delivered to clients is of an excellent standardParticipate and lead, where necessary, in Fund Accounting service reviews with the clientServes as the primary point of contact for escalating issues, providing service updates, and delivering progress reports to the clientMaintain an open and interactive relationship with internal partners including Client Services, Custody and Transfer AgencySupport the Fund Accounting Teams in offshore locations to deliver a quality product through efficient issue resolution and proactive client engagementSeeks opportunities and responds to initiatives to improve service levels and improved efficiency for J.P. Morgan and the client

Required qualifications, capabilities and skills

Fund Accounting experienceExcellent client facing skillsExperience as a subject matter expert in Fund AccountingAbility to deliver timely and accurate client, vendor, and third-party reportingAbility to drive team fast board meetingsKnowledge of regulatory requirements related to Fund Accounting