The Functional Business Analyst II will develop a deep understanding of the company’s Claims processes, systems, and product portfolios to support opportunities for improvements, conceptualize viable and cost-effective designs, and implement business and technology solutions.  The position will serve as a liaison between users and internal/external business partners in the development of new systems and enhancement of existing systems.  Once established in the role, this individual will develop as a Subject Matter Expert (SME) for processes and systems.

 

Responsibilities 

Analyze and determine the need to change a business process or application through new development or customization of a packaged solutionRationalize existing applications to continuously improve functionality, eliminate redundancies, reduce cost, and drive maximum long-term business valueAlign the business team around the scope of a solution and the logical requirements for the technical team to implementContribute to product roadmaps for assigned systems, including upgrades, enhancements, and integrationsContribute to business cases and cost benefit analyses for new systems, features, or operational processes as requiredDevelop and deploy agile engineering best practices throughout development lifecycleDevelop a whole systems approach to analyze business issues and implement holistic solutions; consider upstream and downstream impactsDevelop understanding and apply BA core concepts of Need, Change, Solution, Stakeholder, Value and Context understanding the user journey and the end-productAssist in projects by:Performing the role of Project Manager, Business Analyst and Tester when requiredFacilitating the negotiation of requirements amongst multiple stakeholdersDelivering elements of solution design, including business rules, wireframes, or other detailed output with the implementation teamAssist, coordinate or lead portions of small/simple projectsDeveloping use cases and executing user acceptance plan and testing criteriaDocumenting process diagrams, training materials/job aidsCoordinating and participating in implementationsAssisting in resource allocation planningParticipate in the development of process controls that monitor system-efficiency and provide security within internal applications and external vendorsCoordinate issue resolution and escalation, and manage expectations across users and stakeholdersReport progress on assigned tasks

 

COMPETENCIES 

•     Communicate effectively through presentation and written notification

•     Multi-task and pivot to changing priorities in a fast-paced environment

•     Work independently or as part of a team

•     Build collaborative working relationships

•     Problem-solve using process, workflow, or technology in an organized and logical manner

•     Develop solutions in a cost-effective and customer-centric manner

•     Demonstrate continuous learning and improvement approach in self and work

•     Exercise professional judgment, assume responsibility for decisions and outcomes

•     Influence others with facts, trend analysis and other supporting data, negotiate effectively for win-win outcomes, and engage and motivate team members

•     Embrace change and successfully implement new approaches and ideas

 

Skills

CommunicationCustomer serviceFluency in business SpanishSystems administrationCollaborationAttention to detailProblem-solvingPrioritizationOrganizationProject managementTime managementFlexibilityAbility to teach and mentor

 

Education and Experience 

•     Bachelor’s Degree and / or 3-5 years of related experience

•     Proficiency in MS Office (Outlook, Excel, Word, PowerPoint)

Agile and Waterfall methodologies

•     Insurance industry experience is a plus and Business Analyst experience preferred