Functional Business Analyst Job ID 233191 Posted 14-Aug-2025 Service line GWS Segment Role type Full-time Areas of Interest Customer Service, Data & Analytics, Digital & Technology/Information Technology, Laboratory Services Location(s) Remote - US - Remote - US - United States of America Full Spectrum Lab Services from CBRE offers a professional suite of services to a variety of clients in the life sciences industry, including those in pharmaceuticals, biotech, medical devices, and genomics, as well as contract research organizations (CROs) and contract manufacturing organizations (CMOs). Our comprehensive range of services includes laboratory consulting, real estate services, instrumentation repair and maintenance, full asset management, and more—covering the entire spectrum of life sciences facilities. With expertise across various life sciences categories, CBRE is a leader in managing highly-regulated spaces within the industry. About the role! As a CBRE Application Delivery and Support Associate, you will provide first-line support of business applications to internal and external end users. This includes support for users, integrations and implementations as well as development support such as product documentation, product testing, report creation and managing business requirements. **What You’ll Do:** External (User) Support: + Collect and analyze data to identify and address complex problems that arise with little or no precedent. May recommend new techniques. + Log and track basic problems and work tickets. + Monitor progress made on timely user request resolution. **Internal (Dev) Support:** + Work across Teams to support configurations and Integrations. Impact own team and other teams whose work activities are closely related. + Work within Project management deadlines to collect, map and load vital system configurations and data elements for application delivery and transitions. + Perform system acceptance testing, user training, and application documentation. + Work in coordination with development team to lead change control and new feature rollouts. **Adoption / Compliance:** + Suggest improvements to existing processes and solutions to improve the efficiency of the team. + Conduct regular reviews with user base to gather feedback and respond to doubts and concerns concerning product usage. + Work with Core Team to handle compliance requirements around system users. + Review security and data reports to ensure compliance with established policies and procedures. **Training / Communication:** + Conduct Initial Training and refresher training for external and internal user groups + Supply information to Team members regarding the tech applications and related business processes. + Work with communications teams to market features, rollouts and business processes as the need arises. **What You’ll Need:** + High School Diploma or GED with 3-4 years of job-related experience. + A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required. + Ability to evaluate and communicate unusual and/or complex content in a concise and logical way. + In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Advanced organizational skills with an inquisitive mindset. + Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups. + Experience with SmartSheet and Workflow / RPA systems a Plus. + Experience in the Life Sciences / Lab Services field a Plus. + Coding Experience a Plus. **Why CBRE?** + We offer comprehensive benefits such as health, vision and life insurance, 401k, and personal time off, among others. + Benefits: Benefits start 1st of the month: Medical, dental vision, PTO, 401k, etc. Disclaimers: Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Business Analyst position is $60,000 annually and the maximum salary for the Business Analyst position is $80,000 is annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. **Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)