At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy. NTT DATA Services About NTT DATA Services:seeking experienced Functional Business Analysts to join the LSG IT Global Operations team in Carlsbad, CA. The selected resources will support Distribution, Warehouse, and Logistics business functions and associated enterprise systems. The role includes Level 2 production support as well as participation in multiple logistics and transformation initiatives across warehouse, transportation, automation, and reporting platforms. Key Responsibilities + Requirements Gathering, Design & Development + Gather and analyze business requirements by working closely with stakeholders and end users through workshops and working sessions. + Create and maintain project documentation including Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), and System Requirement Specifications (SRS). + Act as a liaison between business teams and IT to support system enhancements, upgrades, and new implementations. + Document business processes, use cases, and functional specifications. + Support User Acceptance Testing (UAT) and coordinate testing activities with business users. + Design system solutions that meet business needs and align with enterprise IT architecture standards. + Develop detailed functional design artifacts including process flows, data models, and system interfaces. + Collaborate with system analysts, architects, vendors, and internal development teams to coordinate and deliver technical solutions. Support & Maintenance + Provide Level 2 application support, including incident management, break/fix activities, and production issue resolution. + Offer continuous support for deployed systems by identifying root causes and implementing effective solutions. + Perform various testing activities including Functional, Regression, Integration, and User Acceptance Testing. + Develop and execute complex SQL queries and stored procedures using: + MS SQL Server Management Studio + Oracle PL/SQL + Maintain SQL scripts for test data creation and defect retesting. + Monitor system performance and support ongoing maintenance to ensure stable and efficient operations. Training & Documentation + Conduct training sessions for end users and technical teams on new systems and enhancements. + Develop and maintain training materials, user guides, and technical documentation to support knowledge transfer and operational continuity. Systems & Technologies Supported + Manhattan WMOS (2010 & 2018) + Oracle EnterpriseOne (E1) ERP + SAP, BAAN + Precision / TRAX Transportation Management System + Logistics Control Tower solutions + Machine automation systems (conveyors, print & apply, weigh scales, case sealers) + Power BI and enterprise reporting tools + Integration platforms (XML, webMethods, Oracle Fusion Middleware) Required Skills & Experience + 3–5 years of experience as a Business Analyst supporting Manhattan WMOS (2010 & 2018) + 2–3 years of experience with Oracle EnterpriseOne (E1) or similar ERP systems + 2–3 years of hands-on experience with Oracle PL/SQL and MS SQL Server, including stored procedures and triggers + 2–3 years of experience supporting Pick, Pack, Ship (PPS) processes across: + Warehouse Management + Transportation Management + Order Management + Experience with QAD Precision / TRAX preferred + 2–3 years of experience with integration technologies such as XML, webMethods, or Oracle Fusion Middleware (OFM) + 1–2 years of experience with reporting tools such as Power BI or IBM Cognos + 1–2 years of experience supporting warehouse machine automation systems + Strong analytical, documentation, and stakeholder communication skills + Ability to work effectively in a fast-paced, global operations environment NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more. NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is **($50 - $56/hourly )** . This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.