Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! #PGH-BMC Location Description Welcome to Willows Lodge, an idyllic escape just 30 minutes from Seattle in the charming setting of Woodinville, Washington. Proudly part of the Pyramid Global Hospitality portfolio, Willows Lodge offers 84 inviting guest rooms, 7 versatile meeting rooms, and a total of 5,000 sq ft of meeting space. More than just a retreat, Willows Lodge seamlessly integrates comfort with career opportunities. Situated in the heart of Woodinville, Willows Lodge embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities take center stage. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements. Join us at Willows Lodge, where your pathway to a fulfilling career is guided by an excellent People First Culture. Here, you're not just part of a professional team; you're a vital contributor to an environment that appreciates the unique charm of Woodinville. With comfortable guest rooms, versatile meeting spaces, and the added luxury of an on-site spa, every aspect contributes to a workplace that harmonizes with the serene beauty of Washington's wine country. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development amidst the tranquil ambiance of Willows Lodge! Overview With six luxurious treatment rooms, two treatment rooms for two, the Spa at Willows Lodge combines the best of the convenient resort amenities and serene spa atmosphere. Guests can indulge in a massage or treat themselves to a body treatment, then enjoy the resort's vibrant gardens and farm-to-table food. JOB SUMMARY: The Spa Coordinator serves as the direct link between the spa and its guests, ensuring a seamless, memorable experience. You will be the first point of contact, greeting and assisting guests with treatments, reservations, and ensuring their satisfaction throughout their visit. We are seeking candidates with flexible schedule availability including evenings and weekends. COMPENSATION & BENEFITS: Wage range: $24.50/Hour - $26.00/Hour Eligible for medical insurance, dental insurance, vision insurance, and life insurance under our existing group plans Eligible for 401(k) retirement plan with employer match following 1 year of service under our existing plan 11 days of PTO accrued in the first year based on an employee working 40 hours each week $20 monthly cell phone allowance Free and nearby employee parking Complimentary salad & sandwich bar availbale in breakroom at all times Discounted hotel stays at our property as well as affiliated properties JOB RESPONSIBILITIES: Greet and welcome guests as they arrive at the Spa. Check in guests for their scheduled treatments. Ensure flexible availability, including evenings and weekends. Troubleshoot and resolve guest concerns while adhering to established guidelines. Handle cash transactions and provide change when necessary. Follow all credit, check cashing, and cash handling policies and procedures. Coordinate treatment timings with massage therapists and estheticians. Post transactions to guests' accounts and process payments. Maintain and stock supplies within the Spa. Inspect the Spa to ensure cleanliness and organization. Stay up to date with Lodge and Spa services, products, and procedures. Answer guest inquiries about treatments and hotel services promptly. Answer incoming calls within the first three rings. Schedule spa appointments and assign therapists/estheticians accordingly. Oversee the spa check-out process and post final charges to accounts. Provide support and assist with other tasks as determined by the supervisor. Qualifications Someone with a flexible schedule that is able to work weekends and evening shifts Someone with an engaging and welcoming personality Someone with a strong attention to detail Someone who can work under pressure in a fast-paced environment Someone with a passion for creating an exceptional experience for all guests Someone with excellent communication skills Someone who can frequently bend, push/pull, and lifting/carrying of up to 30 lbs. and occasional lifting/carrying of up to 50 lbs. Someone with a knolwedge of spa services and wellenss treatements is preferred. Compensation Range The compensation for this position is $24.50/Hr. - $26.00/Hr. based on qualifications and experience.