REQ#: RQ213648Public Trust: Other Requisition Type: Pipeline Your Impact

Own your opportunity to manage the network that makes mission success possible. Make an impact by using your skills to deliver “One GDIT Network” for our clients.

Job Description

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.

We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on a Full-Time IT Support Specialist joining our rapidly growing team of help desk professionals in El Paso, TX.

At GDIT, people are our differentiator. As a Full-TIME IT SUPPORT SPECIALIST, you will be trusted to utilize your root cause analysis and problem-solving skills to serve as the first point of contact for IT problem resolutions for the Department of Veterans Affairs (VA ESDMS).

A typical day will include:

Responding to incoming service calls and/or to self-service ticketing queues on behalf of our client to provide accurate and appropriate informationIdentifying, evaluating, and prioritizing end-user issues to ensure that inquiries are successfully resolvedUtilizing troubleshooting techniques to resolve hardware, software, and network issuesDocumenting incident status and solutions in incident database toolsDiagnosing, identifying, isolating, and analyzing problems utilizing historical database records

To qualify for this role, YOU MUST HAVE:

A High school diploma or G.E.D.One (1) or more years of customer service or other telephone experienceTexas residency living within a reasonable commuting distance (~60-mile radius) of our El Paso facilityAn ability and willingness to work AND full-time shiftAbility and willingness to work and train onsite as requiredAbility to obtain a U.S. public trustAccess to a high speed wired internet connection (minimum 10 MB per second download/5 MB per second upload)Access to a quiet work environment free from distractions

Even BETTER if you have:

Associate's degree or equivalent in a related field of studyPrevious experience troubleshooting software and hardware issues (Windows and MAC O/S, internet systems, and networking)Previous experience working with a contact center management databasePrevious experience working with a ticketing system

WHAT GDIT CAN OFFER YOU:

Competitive pay plus benefitsA hybrid work environment with opportunities to work from the comfort of your own homeAn opportunity to support our nation's veterans in a mission critical assignment that keeps our nation safe and secure

GDIT CAREERS

Opportunity Owned

#VAESDEG

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