Key ResponsibilitiesCustomer ServiceProvides SMART customer service at all times through the daily execution of Lowe’s customer service policies, procedures and programsSeeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandiseListens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessaryDemonstrates sincere appreciation to customersCommunicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programsEnsures to meet the customers’ needs during a return by properly refunding the return and helping find the correct product for replacementWorks closely with Production Office team to ensure timely processing of RTMs for labor, product, and vendor/manufacturer reimbursements for installed projectsMaintains positive vendor relationships while managing difficult conversations about performance of the vendor’s products and servicesIn-StockCompletes Centralized Return to Vendor (CRTV) program which includes all packaging, shipment creation and inventory transfers to the Reverse Logistics Center (RLC)Completes Return to Manufacturer (RTM) program which includes all paperwork, packaging, vendor contact, and creditProcesses and returns damaged, discontinued, defective, out-for-repair, special order and vendor buy-back merchandise by CRTV and/or contacting appropriate vendors according to policies and proceduresReturns refunded merchandise to the sales floorGenerates and monitors reports including weekly cleared list, damaged on-hand list, and out-for- repair listFollows up on Store Inventory, RTVs/Buybacks, Weekly Cleared RTM Store Exception, and Out-For-Repair reportsOrders parts of products that are missing and necessary for assemblyCoordinates with drivers and receiving team to ensure merchandise is accessible quickly to customers and order pick-upAssists in unloading trucks and moves pallet jacks to proper place to help in receiving products efficientlyClean and Safe StoresValidates items being carried in and out of the store when appropriateChecks returned products against the Materials Safety Data Sheet (MSDS) to determine if they require placement in the hazmat cage and logs any hazardous materials/products into the hazmat cageAssures proper storage, clean-up, and disposal of all hazardous materialsParticipates in recycling programs and Hazmat, equipment, and safety training as requiredEnsures doors and gates are secured or monitored when openUses box bailer to compress cardboard that is sent to receivingDetects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset ProtectionEnsures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areasMaintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gatesAdheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devicesOperates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)In addition to the above responsibilities, this individual is held accountable for other duties as assigned
Required Qualifications Ability to obtain sales related licensure or registration as may be required by law
Preferred Qualifications1 year of experience processing and filing merchandise receiving paperwork 1 year of experience with store inventory receiving and administration 6 months of experience in warehouse data entry/bookkeeping 6 months of experience communicating with vendors or customers regarding returns, payments, or contract fulfillment 6 months of retail experience accepting or processing returns

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.