Zendesk's people have one goal in mind: to make Customer Experience better. Our products help more than 145,000 global brands (AirBnb, Uber, JetBrains, Slack, among others) make their billions of customers happy, every day.

Our team is responsible for helping Customer Experience teams achieve their best, by building intelligent interfaces that surface AI-powered insights and automate repetitive work. We use the latest trends in Machine Learning and AI to help us on that mission, and we're passionate about creating intuitive, delightful user experiences.

As an Engineer on our team, you'll be responsible for developing frontend products in collaboration with our Engineers, ML Scientists and Designers, delivering high-quality AI-powered interfaces to our customers at a scale that most companies only dream of.

What you get to do every day

- Build responsive, accessible, and performant user interfaces using React and TypeScript

- Work closely with engineers, designers, and applied scientists to create intuitive experiences for AI-powered features

- Contribute to and work with Zendesk Garden, our open-source design system

- Actively contribute to discussions about technical design, architecture patterns, and frontend best practices

- Investigate and resolve production issues, focusing on performance and user experience

- Champion initiatives to improve code quality, testing coverage, and developer experience

- Actively collaborate in evolving workflows and processes together with the team

- Mentor less experienced colleagues and contribute to knowledge sharing

What you bring to the role

- At least 4 years building modern web applications

- Proficiency in TypeScript and React

- Experience with state management (Redux, Redux Saga, or similar patterns)

- Strong understanding of web fundamentals: HTML, CSS, browser APIs

- Interest in building interfaces for AI/ML-powered features

- Passion for user experience, accessibility, and frontend performance

- Exposure to testing frameworks (Jest, React Testing Library, Cypress) is an advantage

- A self-managed and dedicated approach with the ability to work independently

- Strong problem-solving capabilities and flexibility to deal with changing priorities

What our tech stack looks like

- Our frontend is written in React and TypeScript

- We use Redux and Redux Saga for state management, React Query for data fetching

- Our UI is built with styled-components and Zendesk Garden (our open-source design system)

- Our tests use Jest, React Testing Library, and Cypress for E2E

- Our servers live in AWS, deployed to Kubernetes using Docker

- Our logging and monitoring use Datadog and Sentry

What we offer

- Ownership of the product features you work on

- What you build will have a huge impact on millions of users

- Team of passionate people who love what they do!

- Exciting features, ability to implement your own ideas and improvements

- Opportunity to learn and grow!

- Possibility to specialise in areas like accessibility, performance, and design systems

...and everything you need to be effective and maintain work-life balance

- Flexible working hours

- Professional development funds

- Comfortable office and a remote setup

- Premium Medical Insurance as well as Private Life Assurance

Where We Work:

We're rapidly growing our teams in Lisbon, Portugal, and Krakow, Poland. We have exciting next-generation ML products that are already in use by customers in the banking and finance area, online and offline retailers, and even national postal services. You will work with a driven team, passionate about delivering the right experience to end-users using sophisticated and pioneering ML technology.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.