Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

Welcome to The Dellshire, a distinctive pre-build property in the Pyramid Global Hospitality portfolio. Set to open in the Spring of 2026, this themed resort will feature a design unlike any other, offering a unique setting for future hospitality professionals. Dellshire Resort, an independent four-star destination resort, is nestled in the scenic beauty of Wisconsin Dells. This is a rare opportunity to shape and elevate the positioning of a unique property known for its immersive guest experiences, natural surroundings, and Midwestern hospitality.   As The Dellshire moves through development, future team members have the opportunity to be part of the launch of something truly special. As part of the Pyramid Global Hospitality family, you’ll join a people-first culture that values collaboration, growth, and exceptional service. If being part of a one-of-a-kind opening excites you, we invite you to join our Pyramid family and apply today.

What you will have an opportunity to do:

Front Office Supervisor

Dellshire Resort | Opening Spring 2026
Where imagination, wonder, and togetherness come to life in extraordinary style.

Shape your success in a place built for unforgettable experiences.
At Dellshire Resort - a world-class, medieval-inspired destination where technology meets timeless adventure - you’ll join a team dedicated to awakening imagination, wonder, and connection.

The Front Office Supervisor supports the daily operations of the Front Office by providing leadership, training, and guidance to Front Desk Agents and Concierge. This position ensures that each guest receives seamless arrival and departure experience and that the front desk team consistently upholds Dellshire Resort’s high standards of hospitality. The Front Office Supervisor serves as a key point of contact for guests, assists with operational decisions, and supports management in maintaining a motivated, service-oriented team.

Why You’ll Love Dellshire

Be part of a resort that blends luxury and adventure into a storybook setting.Work with a team that values creativity, collaboration, and connection.Experience professional growth in a dynamic, pre-opening environment with room to make your mark.Competitive payComprehensive health, dental, and vision coveragePaid time off and holidays401(k) with employer matchAssociate recognition programsExclusive discounts and family perksFree employee meal daily

What You’ll Do

Supervise and support Front Desk Agents and Concierge during assigned shifts, ensuring smooth and efficient front office operations.Greet and assist guests with check-in, check-out, reservations, and inquiries with professionalism and warmth.Provide coaching, training, and feedback to team members to ensure service excellence and adherence to Dellshire Resort policies.Handle guest concerns and service recovery situations promptly and professionally, escalating complex issues when necessary.Verify and balance daily financial transactions, cash drawers, and shift reports.Coordinate with Housekeeping, Engineering, and other departments to ensure guest readiness and timely service delivery.Assist with staff scheduling and communicate any staffing or operational needs to the Front Office Manager.Maintain organization and cleanliness of the front desk area, ensuring a polished and welcoming environment.Ensure accuracy and compliance in guest information, billing, and resort procedures.Uphold confidentiality and safety protocols for all guest and resort information.Support the training of new team members and help foster a positive, team-oriented culture.

What are we looking for?

Who You Are

High school diploma or equivalent required; hospitality or related degree preferred.Minimum 1–2 years of front desk or guest services experience in a resort or hotel environment required; prior supervisory experience preferred.Strong leadership, communication, and problem-solving skills.Proficiency in property management systems (Opera, LMS, or similar) and Microsoft Office applications.Excellent customer service and interpersonal skills with the ability to manage guest concerns effectively.Detail-oriented with strong organizational and multitasking abilities.Ability to work flexible shifts, including weekends, holidays, and evenings as needed.Other duties as assigned by Manager.

Join us in creating something extraordinary.
Apply today to bring your passion for sales and hospitality to Dellshire Resort—where every arrival tells a story, and every story begins with you.

Dellshire Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

Pyramid Global Hospitality is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Compensation:

$18.00

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$18.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.