Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

Welcome to The Dellshire, a distinctive pre-build property in the Pyramid Global Hospitality portfolio. Set to open in the Spring of 2026, this themed resort will feature a design unlike any other, offering a unique setting for future hospitality professionals. Dellshire Resort, an independent four-star destination resort, is nestled in the scenic beauty of Wisconsin Dells. This is a rare opportunity to shape and elevate the positioning of a unique property known for its immersive guest experiences, natural surroundings, and Midwestern hospitality.   As The Dellshire moves through development, future team members have the opportunity to be part of the launch of something truly special. As part of the Pyramid Global Hospitality family, you’ll join a people-first culture that values collaboration, growth, and exceptional service. If being part of a one-of-a-kind opening excites you, we invite you to join our Pyramid family and apply today.

What you will have an opportunity to do:

Front Office Manager

Dellshire Resort | Opening Spring 2026
Where imagination, wonder, and togetherness come to life in extraordinary style.

Shape your success in a place built for unforgettable experiences.
At Dellshire Resort - a world-class, medieval-inspired destination where technology meets timeless adventure - you’ll join a team dedicated to awakening imagination, wonder, and connection.

The Front Office Manager oversees all operations of the Front Office department, ensuring seamless guest arrivals and departures, efficient room assignments, and exceptional guest service. This position provides leadership, training, and support to the Front Desk, Bell, and Concierge teams to maintain Dellshire Resort’s commitment to warm hospitality, operational excellence, and polished guest experience. The Front Office Manager serves as a key ambassador for the resort’s brand, driving guest satisfaction and operational efficiency while maintaining a positive and empowered team culture.

Why You’ll Love Dellshire

Be part of a resort that blends luxury and adventure into a storybook setting.Work with a team that values creativity, collaboration, and connection.Experience professional growth in a dynamic, pre-opening environment with room to make your mark.Competitive payComprehensive health, dental, and vision coveragePaid time off and holidays401(k) with employer matchAssociate recognition programsExclusive discounts and family perksFree employee meal daily

What You’ll Do

Lead all aspects of the Front Office operations, including Front Desk, Concierge, and Bell Services.Recruit, train, coach, and evaluate Front Office team members to ensure exceptional guest service standards.Monitor daily arrivals and departures to ensure accuracy in reservations, room assignments, and special requests.Manage and resolve guest concerns or complaints promptly and professionally, following up to ensure satisfaction.Review daily reports including occupancy, arrivals/departures, rate variances, and room inventory to ensure operational accuracy.Collaborate with Housekeeping, Engineering, and other departments to ensure readiness and cleanliness of guest accommodation.Maintain departmental scheduling, labor controls, and budget compliance in alignment with resort standards.Implement and monitor Front Office policies, procedures, and training programs.Support technology operations including property management systems and guest communication tools.Serve as Manager on Duty as needed, ensuring smooth resort operations during all shifts.Foster a culture of teamwork, engagement, and accountability consistent with Dellshire’s values of excellence, integrity, and care.

What are we looking for?

Who You Are

Bachelor’s degree in hospitality management or related field preferred.Minimum of 3–5 years of Front Office or Rooms Division leadership experience in a full-service or resort environment.Proven ability to manage and motivate large, diverse teams.Exceptional communication, organization, and problem-solving skills.Strong knowledge of property management systems (Opera, LMS, or similar).Demonstrated financial acumen with experience in scheduling, forecasting, and budget management.Professional appearance and demeanor with a passion for guest service excellence.Flexibility to work varying shifts including weekends, holidays, and evenings as required by resort operations.

Join us in creating something extraordinary.
Apply today to bring your passion for sales and hospitality to Dellshire Resort—where every arrival tells a story, and every story begins with you.

Dellshire Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

Pyramid Global Hospitality is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills

Compensation:

$50,000.00

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$60,000.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.