Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

About our property:

At Rand Tower, Minneapolis, a Tribute Portfolio Hotel, we consistently rise above the competition. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the Rand Tower Hotel with Pyramid Global Hospitality can mean for you!

What you will have an opportunity to do:

The Front Desk Manager is responsible for overseeing the daily operations of the front desk, ensuring excellent guest service, smooth check-in/out processes, and efficient management of reservations and guest inquiries. This role includes supervising and training front desk staff, handling guest concerns, maintaining hotel policies and optimizing front office operations to enhance overall guest satisfaction.  

What are we looking for?

ESSENTIAL FUNCTIONS:

Oversees the daily front desk operations including check-ins, check-outs, reservations and guest inquiries.Ensure all front desk procedures align with hotel policies and brand standards.Maintain accuracy with guest records, billing and payment processing.Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.Foster a positive work environment and promote teamwork among associates.Monitor staff performance and provide coaching and feedback.Recruit, train, schedule and supervise front desk associates.Ensure all Front Desk Associate duties are completed daily. Conduct emergency training and procedures to ensure appropriate protection of the hotel’s guests, staff and company assets. Address and resolve guest complaints and special requests promptly and professionally.

REQUIREMENTS:

Bachelor’s degree in hospitality management or related field is preferred.3-5 years of experience in front desk or hotel operations, with at least 1-3 years in a supervisory role.Experience with property management systems and hotel reservation software is preferred.Excellent customer service and conflict resolution abilities.Strong leadership, communication and problem-solving skills.Ability to work flexible hours; including weekends and holidays.

BENEFITS:

We offer all of our employees the following benefits:

Highly competitive wagesHotel room discounts and travel benefits with the Marriott family of brands as well as Pyramid Global Hospitality hotels401K Plan with Employer Match

Additionally, we offer our full-time employees the following benefits:

Paid Time Off with unlimited PTO rollover and PTO cash out optionsComprehensive employee benefit/insurance programsCompany paid life and AD&D insuranceEmployee Assistance Program (EAP)Flexible Spending Account (FSA)Complimentary lunch program7 Paid Holidays

Compensation:

$68,000

-

$72,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.