Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

About our property:

Originally opened in 1949, the Beachcomber's name captures the essence of the property. It's all about the beach. Put your toes in the sand and soak in the sun on 200 feet of private beachfront. As was the norm in the early iterations of Florida hotels, Beachcomber's rooms all open up to a lush courtyard featuring tropical gardens, pools and endless spots to relax in the shade. No matter where you are, at the Beachcomber, you're always just steps from the beach and within earshot of live music emanating from our legendary beach bar, Jimmy B's!  

What you will have an opportunity to do:

The Front Desk Manager is responsible for leading the daily operations of the Front Desk and Guest Services team, ensuring exceptional guest experiences from arrival through departure. This role oversees staffing, training, service standards, and operational execution while serving as a visible leader in the lobby and a key partner to Rooms leadership.

What are we looking for?

Key Responsibilities

Lead, coach, and develop Front Desk Agents and Guest Services staff

Oversee daily front office operations including check-in/check-out, guest inquiries, and problem resolution

Ensure consistent delivery of high-quality guest service and brand standards

Create and manage schedules to ensure proper coverage and labor efficiency

Handle guest concerns and service recovery with professionalism and empathy

Monitor and maintain cash handling, billing accuracy, and front desk procedures

Collaborate with Housekeeping, Engineering, Reservations, and Leadership teams to ensure seamless operations

Train new hires and support ongoing team development and engagement

Ensure compliance with company policies, safety standards, and procedures

Qualifications

Previous hotel front desk or guest services leadership experience required

Strong customer service and communication skills

Proven ability to lead, motivate, and support a team

Ability to remain calm and professional in fast-paced or high-pressure situations

Strong organizational and problem-solving skills

Experience with hotel systems and basic administrative tasks preferred

Ability to work various shifts including evenings, weekends, and holidays

Physical Requirements

Ability to stand and walk for extended periods

Ability to lift up to 25 lbs as needed

Ability to work in a guest-facing environment for the duration of the shift
 

What We Offer

Competitive pay based on experience

Opportunities for growth and advancement

Supportive and collaborative team environment

Employee discounts and resort perks

Full Benefits Package

401K with Employer Match

Paid Holidays

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.