Role: Supports the Front Office Manager in overseeing reception, guest services, and daily operations.

Key Duties:

Supervise front desk staff and ensure smooth check-in/check-out.

Handle guest queries, complaints, and escalations professionally.

Monitor reservations, room allocations, and billing accuracy.

Maintain service standards and coordinate with other departments.

Train and motivate team members for excellent guest experience.

Skills: Strong communication, leadership, problem-solving, customer service orientation.

Role: Supports the Front Office Manager in overseeing reception, guest services, and daily operations.

Key Duties:

Supervise front desk staff and ensure smooth check-in/check-out.

Handle guest queries, complaints, and escalations professionally.

Monitor reservations, room allocations, and billing accuracy.

Maintain service standards and coordinate with other departments.

Train and motivate team members for excellent guest experience.

Skills: Strong communication, leadership, problem-solving, customer service orientation.

Hospitality degree/diploma, 3–5 years’ front office experience.

Hospitality degree/diploma, 3–5 years’ front office experience.