Front of House - Workplace Experience Coordinator Job ID 255823 Posted 14-Jan-2026 Service line GWS Segment Role type Full-time Areas of Interest Facilities Management Location(s) Dublin - Dublin - Ireland To provide exceptional Front of House duties and a 5-star event customer service experience, in order to support the client’s workspace and to show a flexible approach to work whilst undertaking a wide range of routine and non-routine tasks, ensuring that all staff and visitors receive a best-in-class service. **MAIN DUTIES AND RESPONSIBILITIES** + Greet, welcome and build a good rapport with all staff & visitors entering the building, answering any questions, providing directions and alerting staff when someone is there to meet or visit them. Manage the client’s visitor check in/out system/building log of who is entering and exiting the building. + Answering, screening and forwarding incoming phone calls using a multiple line phone system. Manage calls by routing them to the proper extensions or taking messages and passing them promptly to the department/individuals concerned as required. + Manage the mailroom, accept deliveries and mail, organize them to be distributed to the correct recipients using the client’s system and ensure they get to the recipient in a timely manner while also managing outgoing mail and packages for pickup. + Serve as the face of CBRE and our client, offering friendly service to those entering the building or calling by phone. Representing the business with a positive attitude and professional appearance. Assist with enquiries regarding building facilities. + Maintain and organise the reception area, keeping it clean and free of clutter. + Working in conjunction with Security to maintain office security, communicating and reporting any suspicious activity to Security in a timely manner. + Completing administrative or any ad hoc tasks and any other clerical duties such as photocopying, transcribing, filing, sorting and distributing paperwork. + Ensure QHSE and maintenance records/documentation are maintained and readily available using CBRE and client’s systems (Logbooks, Harbour, etc). + Complete daily hazard hunting and upload all findings to Harbour. Issue weekly report to client FM. + Manage/Coordinate all room and event set-up/arrangements, taking full ownership to create a great customer journey for all attendees, from registration to fare well. + Provide hands on support around events, ensure a close cooperation with Workplace, Security, Reception and Cleaners where required. + Collaborate closely with IT Support for any AV setup requirements and hands on AV support. + Build trusted relationships internally to main stakeholder and regular event host, as well as externally to all vendors. + Ensure compliance and best practice by adhering to all client, CBRE and Government standards, processes, policies, procedures and laws. + Supervise subcontractors on-site to ensure a comprehensive contractor management system, including QHSE as per CBRE procedures. + Ensure that all CBRE and Vendor Method Statements and Risk Assessments are in place for all tasks carried out to ensure safe working practices. Ensure Contractor Management procedures are followed. + Manage the CMMS system - Helpdesk Ticket Management System (CBRE or client platforms) including PPM, Reactive tasks from new to completion. + Actively identify/implement innovation across the workplace in collaboration with client and line management, to enhance performance and continue to meet client expectations. + Develop a good working relationship with all members of client, CBRE colleagues and supply partner representatives. + Promote and maintain client’s culture & CBRE standards throughout your daily activities and drive the same standards through our supply chain partners. + Ensure a professional image of CBRE is presented to client, 3rd parties and visitors, and ensure excellence in customer service is delivered and always promoted. + Communicate effectively and build/maintain relationships at all levels within the workplace and with CBRE support points of contact. + Undertake all training as required (e.g., QHSE, First Aid, Customer Service, etc). + Adhere to all fire safety test procedures and to assist in the Weekly Bell test and the evacuation process in the event of fire. + Ensure integrity of financial transactions for the contract. Create accurate POs in a timely manner and review/process supplier invoices using the CBRE Financial system in conjunction with your line manager. + Actively participate in the Operations and Finance meetings with your line manager. + To undertake any other relevant ad-hoc duties as and when required. **About you** + Experience in a similar role within Customer Service + Strong verbal and written communication + Organisational + Filing, Sorting Post, Answering Phones + Computer proficiency (Microsoft Office Suite (Word, Excel, Outlook, etc.) + Security + Professional Dress code + Multi-tasking + Ability to work on own or as part of a team + Can do attitude + Organised (and ability to plan) - Works in a structured way. Thinks ahead to prioritise workload. + Logical - Works in a clear and consistent manner. + Attention to detail - Thorough in carrying out a task, with a high degree of accuracy. + Assertiveness - Confident and effective in putting across point of view to others. + Persistence - Does not let issues go; follows up on issues through to resolution. + Customer and team focus - Puts customer and team needs first; always considers impact of actions on customer and team. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)