Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

Welcome to Hotel Adeline, a distinctive property in the Pyramid Global Hospitality portfolio. Located in the heart of Scottsdale, Arizona, our hotel features 213 stylish guest rooms and 8,000 sq ft of versatile meeting space, offering a perfect blend of modern sophistication and comfort.   At Hotel Adeline, we pride ourselves on delivering exceptional service and creating memorable experiences for our guests. As a member of our team, you'll work in a dynamic and supportive environment surrounded by the vibrant energy of Scottsdale. We offer diverse positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more.   Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for excellence. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at Hotel Adeline. Take the first step towards a rewarding career by applying today.

What you will have an opportunity to do:

We are seeking a highly motivated and enthusiastic individual to join our Front Desk team as a Front Desk Supervisor. The ideal candidate is a proven team player who leads by example, responds professionally and courteously to guests and colleagues, and provides both personal and professional support to the team.

If you have a passion for customer service, enjoy interacting with people from around the world, and strive to create memorable experiences that “WOW” our guests, we want to hear from you!

Your Role:

Help guests discover their “Wanderlust” experienceProvide exceptional customer service by being engaging and taking sincere interestCheck guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is establishedHelp to resolve problems and “WOW” guests through recovery when things aren’t quite rightSupervise daily shift process ensuring all team members adhere to standard operating proceduresConduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requestsOversee cash handling, payment processing, and reconciliation of shift reports.Maintain knowledge of hotel services, room types, availability, special promotions, and local area information.Ensure the front desk and lobby areas are clean, organized, and welcoming at all times.Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the dayTrain, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operationMaintain the sundries shop area, keeping up with inventory and ordering as necessaryTraining all new Front Desk Agents to provide exceptional customer servicePromote and sell special hotel programsInteract with hotel/resort staff in a professional manner, assisting other departments with necessary informationBe knowledgeable of all emergency procedures and policiesCommunicate all pertinent information to leadership and other colleaguesFollow set procedures on posting, charges, cashing checks, safe deposits, and refundsAssist other departments as needed

What are we looking for?

Qualifications:

Flexible availability, including nights, weekends, and holidaysHigh school diploma or equivalentPrevious hotel or resort experience preferredStrong interpersonal skills with a genuine desire to make a positive impactFriendly, engaging, and guest-focused personalityStrong computer proficiency and quick adaptability to new systemsExperience with POS systems—preferably Lightspeed or similar platformsExcellent verbal and written communication skillsAbility to perform effectively in a fast-paced environmentAbility to stand for the duration of the shift

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.