At The Learning Experience®, we pride ourselves on creating a warm, welcoming, and professional environment for our children, families, and staff. The front desk is the heart of our center — it’s the first point of contact for families and plays a critical role in daily operations and communication.
We are seeking a friendly, detail-oriented Front Desk / Office Assistant who excels in customer service, thrives in a fast-paced environment, and is comfortable supporting classrooms when needed.
Position Summary
The Front Desk / Office Assistant is responsible for managing front desk operations, supporting administrative tasks, and providing excellent customer service to families and visitors. This role also includes assisting in classrooms as needed, making prior experience working with children an important requirement.
Key Responsibilities
Front Desk & Administrative Duties
Greet families, children, and visitors in a warm, professional, and welcoming manner
Answer phones, respond to emails, and direct inquiries appropriately
Manage daily attendance, sign-in/out procedures, and general front desk operations
Support administrative tasks such as filing, data entry, and document organization
Maintain confidentiality of family, staff, and center information
Assist leadership with scheduling, communication, and daily operational needs
Customer Service & Family Support
Provide clear, friendly, and professional communication with families
Support enrollment inquiries, tours, and parent questions as directed
Help maintain a positive first impression of the center at all times
Classroom Support (As Needed)
Step into classrooms to assist with supervision, transitions, or coverage as needed
Support teachers with routines such as meals, toileting, and transitions
Maintain child safety and follow all classroom and licensing procedures
Qualifications
Previous experience in a front desk, office assistant, or customer service role
Experience working with children in a childcare, school, or similar setting
Strong attention to detail and organizational skills
Friendly, professional, and approachable demeanor
Ability to multitask and remain calm in a busy environment
Comfortable supporting classrooms when needed
CPR/First Aid certification (or willingness to obtain)
Ability to meet all state and center background clearance requirements
What We’re Looking For
A detail-oriented and dependable professional
Someone who genuinely enjoys working with families and children
A team player who is flexible and willing to support where needed
A positive, solutions-focused individual who represents the center professionally
What We Offer
Supportive leadership and collaborative team culture
Ongoing training and professional development
Opportunities for growth within The Learning Experience
Competitive compensation based on experience
A welcoming, family-focused work environment
Compensation: $18.00 - $20.00 per hour
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The Learning Experience Corporate.
The Learning Experience #145 The Learning ExperienceAt The Learning Experience, we make early education joyful, engaging and fun so children are happy to learn, play and grow.
Our curriculum focuses on the six ages and stages of early childhood development and engages children in hands-on learning activities that encourage them to explore and solve problems at their own rate of development. This forms a foundation for kids to Learn, Play and Grow under the care of our nurturing teachers and staff.
At TLE®, we’ve created a full cast of characters that become our little learners’ educators, partners and friends through their preschool education journey. Each character has a unique personality and area of interest and brings learning to life by allowing children to explore the world through fun and imagination.
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