Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

Embark on a career at the Hilton University of Florida Conference Center, a distinctive property managed by Pyramid Global, where hospitality meets academic excellence. With 248 well-appointed guest rooms, 10 versatile meeting spaces, and 30,811 sq ft of meeting space, our hotel provides a unique workplace nestled within the vibrant atmosphere of the University of Florida.   Join our team and experience a work environment that reflects the energetic spirit of the university community. At Pyramid Global, we offer comprehensive benefits, including a 401k with a company match, and recognition programs tailored to acknowledge your dedication.   If you're seeking a career that blends hospitality with the dynamic atmosphere of a prestigious institution, consider joining us at the Hilton University of Florida Conference Center. Your journey towards a fulfilling career in this unique setting begins here.

What you will have an opportunity to do:

Overview
Front Desk Agents are a major part of the personality of the Hilton University of Florida Conference Center. They create both the first and last impressions our guests experience. We are seeking individuals who are warm, dependable, guest-focused, and committed to delivering outstanding hospitality.

Key Responsibilities

Perform all room clerk functions, including friendly and efficient guest check-in and check-out

Complete cashier functions, including accurate posting of charges for individuals and groups

Maintain hotel banks and cash receipts with accuracy and accountability

Handle reservation functions, including entering and updating group files

Serve as a concierge resource, providing local entertainment and area recommendations

Support and adhere to all hotel policies as outlined in the Employee Handbook

Maintain exceptional guest and employee relations

Work collaboratively with all departments to ensure a seamless guest experience

Collect guest feedback and comment cards with an enthusiastic and service-driven approach

What are we looking for?

High school diploma or equivalent

A strong desire to positively impact others and create memorable guest experiences

Outgoing, engaging, and professional demeanor

Computer literacy and comfort with administrative tasks

Excellent verbal and written communication skills

Ability to work efficiently in a fast-paced environment

Ability to stand for the duration of the shift

Availability to work various shifts, including weekends and holidays

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.